What are the responsibilities and job description for the Dining Room Manager position at The Views at Lake Havasu?
POSITION SUMMARY - Contingent upon passing a drug test and background check.
The Dining Room Manager supports the Culinary Services Director and oversees the front of house operations at The Views at Lake Havasu, a 55 Independent Living Community.
RESPONSIBILITIES
Include but are not limited to the following:
- Provide overall dining room management, ensuring the smooth operation of the dining room, including meal service, staff scheduling, and adherence to quality standards.
- Hire, train, and manage dining room staff to ensure high levels of service.
- Collaborates with and supports the Culinary Services Director.
- Oversees the dining room budget, including labor costs, equipment procurement, and inventory control.
- Regularly interacts with residents to gather feedback on the dining experience, addressing any concerns or preferences, and implementing improvements as needed.
- Ensure that all dining services comply with health codes, safety regulations, and sanitation practices.
- Coordinate special dining events, theme dinners, and holiday meals, ensuring a positive and festive dining experience.
- Act as a liaison between the dining room, kitchen staff, and the Culinary Director to ensure effective communication and coordination of services.
- Monitor the presentation and quality of food served, ensuring it meets the facilitys standards and residents expectations.
- Create and manage staff schedules to ensure adequate coverage for all dining services while managing labor costs.
- Keep abreast of trends in dining service management, food safety, and dietary practices to continuously improve the service provided to residents.
- Supervisory Responsibility: Yes.
QUALIFICATIONS
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Education & Experience:
- Must possess a minimum of a high school diploma or equivalent.
- At least 3-5 years of experience in a similar environment.
- Experience in a supervisory role.
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Knowledge, Skills & Abilities:
- Having positive and effective communication skills with residents and culinary team.
- Understanding of basic healthcare principles or practices.
- Familiarity with safety protocols and infection control measures.
- Understanding of basic food safety and sanitation principles.
- Demonstrated leadership experience, such as supervisory or team lead roles.
- Ability to provide physical assistance and support to residents with mobility challenges.
- Proficiency in maintaining accurate records and documenting observations.
- Capability to remain calm and compassionate in challenging situations.
- Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.
- Demonstrate excellent customer service skills, with the ability to foster positive relationships.