Dining Room Manager

Provide exceptional service and personalized experiences to every guest every time. Terrible Herbst Inc. has a long and rich history of guest service, with an emphasis on providing high-quality hospitality and a deliberately different experience to every customer at a fair price. We look for people to join our team that exemplify our aligned Core Values: Integrity, Passion, Caring, Professionalism and Learning. Terrible Taverns strive to be a valued and special part of our customer’s daily lives.

Description:

The Group Dining Manager is responsible for the overall financial and operational performance of the banquet space and large group sales. They will also assist on the restaurant side as an acting restaurant manager reporting to the General Manager. They are responsible for the ongoing development of their hourly team ensuring that they have a full understanding of WSKY Taverns operational standards, policies and procedures. It is important that the Group Dining Manager can effectively demonstrate these standards, policies and procedures. The Group Dining Manager must help drive sales for large groups in the restaurant, as well as, capture bookings for the banquet space using effective selling and relationship building techniques. They will help build a team that provides instant guest recognition and satisfaction, maintain excellent service standards, ability to read and understand gaming reports with self-responsibility for increasing gaming, food and liquor sales while setting and maintaining beverage and comp cost of goods goals. Must be proficient in Toast POS System. Set and manage par levels for all products used. Maintain building appearance, functionality of equipment and compliance with OSHA, Health District and Clark County regulations. Must have a thorough understanding of Gaming Compliance.

Responsibilities:

Helps oversees all facets of gaming, high volume restaurant, and banquet operations

Implement and uphold all department SOPs and standardized Banquet Event Orders(BEOs)

Field, contract, design and coordinate all events, including single day full venue buyouts

Effectively communicate BEOs to General Manager and Executive Chef to ensure successful events

Meet with prospective and contacted clients for site-visits, walkthroughs, and relationship building

Collaborating with the Executive Chef and General Manager to execute and create menus for large groups

Visiting local businesses, hotels, high-rises, etc. to build brand visibility and build relationships

Monitors hiring, training, and supervising of the FOH team members

Assisting and directing FOH team in service, beverage preparation, menu creation, and overall guest experience

Responsible for the fiscal budget, must meet or exceed all budget requirements

Focuses on Guest Experience and ensures every guest receives a deliberately different experience that caters to their needs.

Oversees banquet operations from setup to tear down and assists the Catering Manager as needed

Meets with the Catering team on a weekly basis to understand upcoming events, review budgets and sales goals, and discuss opportunities to drive new business

Responsible to meet all Health Department, Gaming and TAM regulations and maintain standards throughout the hours of operation

Coaches, counsels and disciplines team members to ensure company standards are being met

Understands and becomes the subject matter expert on the Point of Sales system and any other restaurant computer software

Familiar with beverage ordering, setting and maintaining par levels

Any and all other responsibilities given within the scope of the job description

Qualifications:

Must have a high school diploma or equivalent

3 to 5 years of F&B management experience in high volume setting

Open availability, must be able to work all shifts, holidays and weekends

Working knowledge of general gaming tavern operations, personnel management, food and beverage planning and preparation, purchasing, par levels/daily and monthly inventory, sanitation and health codes and security

Must have an understanding in Profit and Loss Statements preferred

Demonstrated ability to manage operating costs in accordance with budgets

Familiarity with Konami Gaming, restaurant management software and POS

Must demonstrate honesty and integrity inside and outside the workplace

Ability to obtain and maintain food handler’s certification card, TAM and Non-Gaming Card

Must possess computer literacy skills

Must be able to lift 45 lbs

Excellent leadership skills

Must have a passion for coaching and developing others

Comfortable setting priorities and delegating tasks as needed

Extremely organized and detailed oriented

Strong interpersonal and communication skills

Must strive for a 100% of customer satisfaction

Recruit, interview, hire and train bar staff

Interact with customers to develop loyalty and handle customer concerns

Ensure all licenses are current including health, safety and liquor

Ensure staff is following all food control and safety regulations

Create employee schedules based on expected customer numbers

Ensure bars are profitable by analyzing liquor costs versus sales

Work with liquor vendors to develop new productions or promotions for the bar

Set and maintain standards for safe food handling, cleanliness and safety

Negotiate with vendors, order supplies, manage inventories and budgets

Preferred

2 to 3 years of Gaming experience preferred

3 to 5 years of local Gaming Management experience preferred

2 to 4 years of Banquet experience preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!