What are the responsibilities and job description for the Night Auditor/Overnight Front Desk - The Drey Hotel position at The Village Dallas?
At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals! The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started!
Job Description
The Night Auditor greets all guests and provides high-quality assistance in registering, assigning rooms, making reservations and arranging for all other services requested by the guest. The Night Auditor will also prepare financial reports, verify and balance daily receipts.
KEY RESPONSIBILITIES
- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain a friendly and warm demeanor at all time
- Fulfill all Front Office functions on the overnight shift.
- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily during the overnight hours.
- Follow safety and emergency procedures
- Maintain proper record keeping (i.e. log books etc.)
- Maintain radio contact with other associates during entire shift.
- Have a working knowledge of security procedures.
- Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
- Train any new Night Auditors as requested by management.
- Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
- Follow up to ensure that nightly walk-through includes removal of all room service trays
- Complete any reports as requested by management in a timely manner.
REQUIREMENTS
QUALIFICATIONS
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Village Hospitality is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.
