Front Desk Associate

Front Office Specialist - Training Provided

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world-class Total Patient Experience. The Specialist will also perform the necessary administrative responsibilities to create a smooth check-in/check-out experience for patients.

Pay

$13.00 per hour. Based on experience.

Job type

• Full-time

Number of openings for this position

• 1

Schedule

• Monday to Friday
• 8:30-5:00

Benefits:

• Medical, Vision, Dental
• 401k Employer Matching
• Paid Time Off, Holidays
• Competitive Base Pay
• Employee/Family Discount

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); ensure prompt, courteous service always
• Always practice urgency with the patient’s time, as well as the doctor’s time and schedule
• Double-check insurance authorizations to ensure completion and build accurate flow sheets
• Knowledge of standard fees charged for typical visits
• Check out patients and collect correct payments
• Manage patient flow in the office
• Complete daily reconciliations / close day/countdown cash drawer
• Comply with all company policies and procedures, including HIPAA
• General office duties and cleaning to be assigned by the manager

Other Skills and Abilities

• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Ability to interact with all levels of employees in a courteous, professional manner always

Requirements:

• High school diploma or general education degree (GED)
• Basic computer skills
• Ability to read, analyze and interpret information
• Favorable result on Background Check
• Must have own vehicle and be insured, licensed driver in current state of residence
• Must be at least 18 years of age

Physical Requirements:

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the office
• Ability to remain standing for long periods of time
• Lifting heavy boxes and accessing high shelves

Work Environment:

• Problem solves, reasons and resolves issues effectively
• Use independent judgment and discretion
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Use computer effectively and view computer screen
• Exhibit empathy in all situations
• Work changing schedules to meet business demands

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Freeport, FL 32439: Relocate before starting work (Preferred)

Work Location: In person

Salary : $13 - $14