What are the responsibilities and job description for the Construction Technology Support Specialist position at The Waldinger Corp.?
Description
The Waldinger Corporation, a growing mechanical, electrical, plumbing, and Sheet Metal industry leader is looking for a Construction Technology Support Specialist to join our PreConstruction team! This role will provide effective and timely resolution over a range of end-user inquiries to support Construction Operations Technology implement software changes, roll out software to new users, and maintain a high level of customer service.
This position can sit out of our various Midwest branch locations, however some travel to the Des Moines Corporate and Omaha locations will be required.
Responsibilities :
- Offers first-level support to team members for software and technology-related issues including software troubleshooting, installation, and configuration, specifically for construction software. Ensures software is up to date by coordinating with the provider for updates, patches, and upgrades. Helps users optimize available platforms for project needs.
- Assists with managing and maintaining project data, including file imports and exports, end ensuring data integrity between construction software and other systems. Supports in opportunities for integrating construction software with other systems to streamline workflows.
- Ensures digital workflows, such as the connection between the construction software and fabrication machines, run smoothly.
- Assists with software-driven tracking of materials and prefabricated assemblies through the production cycle.
- Communicates with end-users on open tickets and guides them to a speedy resolution. Provides efficient and accurate follow-up to resolve issues within department-defined timelines.
- Documents all discovered needs, requests and issues, resolutions, and solutions. Reports regularly on work complete and status of assigned tasks.
- Performs other duties as assigned.
Requirements :
We Offer :
The Waldinger Corporation is a full-service mechanical, electrical, sheet metal and service contractor operating under a people-first approach. The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation of success since 1906.
The Waldinger Corporation is an EOE, including disability / vets.
The Waldinger Corporation participates in E-Verify.
