What are the responsibilities and job description for the Salesforce Administrator position at The Ward Law Group, PL?
Job Description
Are you an experienced Salesforce Administrator with expertise in Litify ? Join Ward Law Group , a fast-growing, dynamic legal firm, and play a pivotal role in optimizing our Salesforce & Litify platform to enhance efficiency and streamline operations.
As a Salesforce Administrator (Litify Specialist) , you will manage the firm's Salesforce & Litify environment, ensuring seamless user experience and platform optimization. You will oversee user and license administration, handle escalated support tickets, develop and maintain dashboards, create automation workflows (Flows & Process Builder), and provide training and documentation . Your role will also involve gathering requirements, implementing best practices, and working closely with stakeholders to drive adoption and efficiency.
Key Responsibilities :
- Oversee user and license management , including onboarding / offboarding, roles, profiles, and permissions.
- Manage and resolve user support tickets , providing technical assistance as needed.
- Gather requirements from stakeholders and propose technical solutions to improve workflows and processes.
- Configure Salesforce & Litify , including Workflows, Process Builder, Flows, custom objects, page layouts, record types, dashboards, and reports .
- Monitor user adoption and provide training to enhance system proficiency.
- Develop and maintain training materials and technical documentation .
- Support and integrate Salesforce apps (e.g., phone systems).
- Ensure data integrity through best practices and proactive system maintenance.
Qualifications : Qualifications
Qualifications : Qualifications
Additional Information
We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!
All your information will be kept confidential according to EEO guidelines.
