What are the responsibilities and job description for the Strategic Operations Manager position at The Ward Law Group, PL?
About This Opportunity
We are seeking a highly skilled operational leader to join our team and drive strategic growth. As a key member of our leadership team, you will be responsible for overseeing our Senior Production Team, Medical Management, and Reduction Departments.
Responsibilities
The ideal candidate will have a proven track record of driving process improvements, analyzing data, and developing effective action plans to enhance efficiency and drive results. Key responsibilities include:
- Leading cross-functional initiatives to improve customer experience, efficiency, and profitability.
- Collaborating with leadership and unit managers to align department goals with firm strategy.
- Developing and implementing data-driven strategies to drive business growth.
Requirements
To be successful in this role, you will need to possess the following skills and qualifications:
- 7 years in operations management, business intelligence, or performance-driven leadership roles.
- Proven experience leading data-driven process improvements in a high-volume environment.
- Strong background in KPI management, performance optimization, and coaching.
