EFT Specialist (ACH)

We are seeking an experienced bank operations professional to support our Electronic Funds Transfer team located in Westerly, RI. This position is responsible for productivity, quality, and efficiencies specific to the Electronic Funds Transfer Department. Responsibilities include daily processing windows of ACH file processing, processing exceptions, general ledger reconciliation, batch and file suspensions, fraud monitoring, and troubleshooting. Knowledge of current and future NACHA rules is preferred. Additional responsibilities include reporting, project participation and process improvement.

This position supports a hybrid on-site/remote schedule.

PRIMARY RESPONSIBILITIES

• Adhere to ACH File Processing windows and exception processing
• Generate daily Collection, Incoming and Outgoing ACH Files
• Process Rejects & Returns Files
• Death Notification Entry Report and Reclamation Processing
• Act as a main point of contact to research and resolve ACH inquiries from customers and other banks. Proactively contact branches and customers as needed to provide resolution.
• Assist with monthly reporting of activity trends and other applicable tracking metrics.
• ACH and Federal Reserve Daily Reconciliations
• ACH Originator Setup and Maintenance
• Risk Monitoring and Reversals
• Fraud Monitoring to include funds retrieval, documentation, and reporting
• Responsible for covering all ACH processing windows
• Dispute Processing under Regulation E
• Maintain knowledge of and adheres to operational controls, including applicable laws, rules and regulations impacting ACH including NACHA Rules and Regulation E.
• Assist with providing information related to Internal, NEACH and FDIC Audits, Risk Assessments and Examinations
• Work closely with BSA, Risk and Compliance
• Assist with the training of new employees

REQUIREMENTS/QUALIFICATIONS

• High school diploma or GED.
• Previous experience with and/or thorough knowledge of numerous bank products and services.
• Analytical skills with the ability to work through complex concepts/data.
• Strong attention to detail, accuracy, and adherence to deadlines.
• Possess strong self-management and organizational skills.
• Professional communication skills, verbal and written, with ability to communicate well with internal departments and vendors associated with the bank.
• Proactive in problem solving and responding to internal and external requests.
• Proficiency with the Microsoft Office Suite of applications.
• Understand and follow operational policies and procedures.
• Be detail oriented, accurate, and able to work well under pressure with multiple tasks.
• Understand and adhere to rules and regulation, including NACHA Operating Rules and Regulation E.
• The ideal candidate would have experience in ACH Operations and have an interest in obtaining an AAP Certification.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".