What are the responsibilities and job description for the EFT Specialist - Card Servicing position at The Washington Trust Company?
- Perform card account maintenance, troubleshoot issues with card products, lost/stolen and blocked accounts, travel notification, limits management, setting travel plans, processing returned cards, post daily Debit Card exceptions to cardholder accounts, perform accounting tasks including reconciling and balancing general ledgers, etc.
- Answer/respond to customer and employee inquiries/problems in a courteous and professional manner. Monitor and respond to Card Services Phone/Email/CRM Incidents & Activities.
- Assist with fraud notifications/dispute processing. Adhere to corporate and federal regulations related to Reg E disputes and fraud case management. Review/process chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate manner.
- Stay current and knowledgeable with network rules and regulations, including but not limited to third party vendor card processor regulations such as MasterCard and Regulation E.
- Prepare and review various reports to effectively monitor activities, identify issues and trends, act, and recommend changes.
- Act as a daily liaison with card vendors
- Assist with creating and updating card procedures as necessary.
- Assist in training staff on card products/benefits.
- Prioritize and manage multiple assignments simultaneously and follow through on issues in a timely manner.
- Contribute to ongoing process improvements and identify opportunities to increase the efficiency of the department.
- Assist in preparation for internal and external EFT Audits/Examinations.
- Assist with testing operating and system functionality and upgrades as necessary.
- Assist in testing and, when necessary, carrying out EFT Business Continuity Plans.
- High school diploma or GED.
- Previous experience with and/or thorough knowledge of numerous bank products and services.
- Strong P.C. skills; Microsoft Word, Excel and Outlook.
- Possess strong self-management, organizational, technical, analytical, and problem-solving skills.
- Possess good organizational skills with the ability to multitask and adjust priorities. Professional communication skills, verbal and written, with ability to communicate well with internal departments and vendors associated with the bank.
Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".
