What are the responsibilities and job description for the Executive Assistant position at The Watergate Hotel?
REPORTS TO: Managing Director
Job Overview
Provide clerical and administrative support for the Managing Director, including computer input, filing, tracing, answering telephones (for entire office as required), printing reports, payroll, maintaining manager files and departmental records; will provide administrative support to other key executives as needed.
Essential Functions
Always maintain positive guest relations. Resolve guest complaints, ensuring guest satisfaction
Be familiar with all services and features and local activities to respond to guest inquiries accurately
Make calls to specified individuals as requested. Greet all individuals arriving at executive offices and assist with their needs
Document and maintain appointment calendar
Arrange meeting room requirements as requested
Retrieve and distribute departmental mail
Prepare and distribute documents to appropriate personnel
Prepare and distribute requests for complimentary room reservations
Complete and distribute amenity request forms; follow up on any changes
Maintain confidentiality and security of specified hotel information, correspondence, reports, and files
Perform other job-related duties as assigned.
Experience and Requirements
Must possess 1 years of direct, related administrative experience; those with luxury hotel sales and marketing and/or hotel operations experience will be preferred.
Solid administration skills including (but not limited to): accurate and timely filing, proofreading, and editing documents, managing multiple incoming telephone calls, faxing, mailing, emailing, and creating various business documents required.
Computer proficiency is required with proven abilities in MS Office, Word, Power Point, Excel; those with prior experience utilizing Revinate and Opera will be strongly favored.
Prior experience assisting with travel arrangements and expense reports preferred
Demonstrable social networking experience and social analytics tools knowledge
Positive attitude, detail, and customer oriented with good multitasking and organizational ability
Must possess superior multi-taking skills and the ability to work well in a fast-paced environment.
Excellent customer service focus and exceptional organizational skills
Excellent communication skills (both written and verbal) with fluency in English required.
Ability and willingness to work flexibly including early mornings, evenings, weekends, and Holidays as business needs required.
Salary : $65,000
