Reservation Supervisor

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

General Duties and Responsibilities

• Oversee and control daily tasks when on duty.
• Supervise all agents and develop them in order to handle reservation tasks properly.
• Assist Reservation Manager to operate the department.
• Handles all group tours/ conventions from the initial blockage to the rooming lists.
• Records all reservations neatly and accurately on prescribed forms.
• Files neatly all updated correspondence chronologically, first and then alphabetically.
• Handles the telex machine in sending outgoing reservations telexes.
• Handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
• Check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.
• Confirms reservations for rooms according to the room's availability issued by the Reservations Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures.
• Records all reservations neatly and accurately on prescribed forms.
• Updates the computer immediately and accurately if there’s any changes.
• Sends out confirmation slip promptly if requested.
• Handles any request for amenities or transportation promptly and accurately.
• Update guest history records, travel agency/company records and account receivable records on a regular basis.
• Handles the reservation correspondence accurately and neatly.
• Promptly prepare any Reservation report.
• Check any no-show and cancellation report with the correspondence and keep the record in the file.
• Coordinate with the travel agent and update the room allotment.

• Experience and Requirements
• Minimum 3 years of experience as Reservation Agent at a reputed hotel/luxury brand preferred.
• Must possess strong computer proficiency to include MS Office, Word, Excel, PowerPoint, Opera, Micros, Booker, HotSOS, Salesforce, etc.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written. 
• Ability to be persuasive with telephone sales skills. 
• Understand hotel’s selling strategies for guestrooms, spa and restaurants.
• General knowledge of city and its attractions.
• Must be available to work flexible work schedule to include, evenings, weekends and Holidays.
• Talking and hearing occur continuously in the process of communicating with guests and team members.