What are the responsibilities and job description for the Customer Service Representative position at The Waterworks, LLC?
Description
Customer Service position in small call center environment.
Do you have Mad Customer Service Skills? Join the Midwest’s largest growing home services company, Watermark Home Services! This is a great place to learn and grow. We are looking for a Customer Service Representative who takes the initiative, is flexible and collaborative, and who creatively problem solves for our customers.
What you'll do each day:
- You'll be the first impression of the company, the friendly voice on the phone saving the day for the customer with a plumbing, drain or HVAC issues,
- You'll be a great listener, so you know just how to take care of the customer’s needs.
- You'll be efficient while scheduling a service call that suits the customer’s schedule.
- You'll be accurate at data entry, making sure all the notes entered into the system for the Technician who will be dispatched for the repair, so he knows just what to do.
Schedule:
This position is located in our Columbus office and is required to be in-office. Our office hours are Monday through Friday from 7 am to 7 pm, Saturday from 8 am to 6pm, and Closed Sunday. Candidates must be flexible to work any of these hours and will be assigned an agreed schedule once trained.
Benefits you'll enjoy:
Employment with The Waterworks comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid Time Off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering:
- Health Insurance (100% company-paid employee medical premiums)
- Dental, and Vision Insurance
- Company funded Health Reimbursement Account
- Company provided Life and AD&D Insurance
- Company provided Disability Insurance
- 401(k) with company match
- Employee Assistance Program
- Paid Time Off – Earn two weeks during first year of employment!
- Paid Holidays
- Employee discount on services
- Company sponsored employee events.
- Opportunities for community involvement
EOE/AAP/M/F/V/D/SO
Requirements
- Minimum 1 year in customer service
- Call center environment experience
- Experience in handling high volume inbound calls
- Excellent keyboarding skills
- Service Titan experience is a plus
- MUST be able to work Saturdays
Must be able to pass pre-employment screening including a background check and drug screening.
Salary : $18 - $20
