Program Director Wellhouse Women

POSITION SUMMARY:

The WellHouse Woman Program Director (PD) manages all social services for The WellHouse Woman program, a faith-based, residential, restorative care ministry for adult female survivors of human trafficking. The WellHouse Woman PD supervises and manages staff who deliver services directly to the adult residents of The WellHouse, Home Coordinators and Case Managers.

ESSENTIAL FUNCTIONS

• Responsible for oversight, supervision, and quality assurance of all direct social services staff and needs of adult female residents.
• Responsible for ensuring that proper record-keeping and documentation is maintained and appropriately entered in the social services database.
• Regularly plan, review, and adjust resident programming on appropriate calendars.
• Ensure program operations and activities adhere to the WellHouse Woman Program guidelines and internal policies.
• Review treatment plans, case notes, and written correspondence to verify such documents meet appropriate standards.
• Ensure proper staffing for each shift/day.
• Ensure appropriate supervision of interns and best use of volunteers.
• Facilitate staff meetings with social services staff and informs COO of issues of concern; suggests and implements resolutions.
• Able to motivate, teach, and coach the team to help foster and cultivate morale, individual growth and accountability to the standards of The WellHouse.
• Coordinate summaries of residents’ progress and submits reports bimonthly for the Board of Directors meetings.
• May provide residents direct care in the event of staffing shortage.
• Recommend to the COO the selection and termination of employees.
• In coordination with the COO, regularly reviews staff performance per WellHouse procedure.
• Applies policies and procedures and handles personnel issues as needed. Requests COO assistance as needed.
• Working with the COO, documents any disciplinary actions.
• Keeps the COO informed of important programmatic and personnel issues.
• Keep abreast of trends and training opportunities pertinent to the topic of human trafficking.
• Work with COO in setting program goals and program evaluations.
• Perform other duties as requested by COO.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Participates in training, workshops and meetings as requested or scheduled by the COO.
• Ensures duties and responsibilities are carried out in a supportive and professional manner.
• This position is a full-time, in-person salaried position based on an average of 40 hours/week.
• The organization’s headquarters is in Odenville, AL. Preference is given to candidates who are local or willing to relocate.
• The WellHouse upholds a 90-day probationary period on new hires.
• Full-time employees are granted 9 company-selected holidays, 1 floating holiday, and Paid Time Off (PTO) with accrual rate based on the number of years with the organization as outlined in the Employee Handbook, but typically 17 days for the first 3 years. PTO may be used as desired, with supervisor’s pre-approval which includes the provision by the employee requesting PTO of a plan for sustaining the work of the employee’s position when on PTO.
• Employee has the option of participating in employee health insurance, IRA program, short- and long-term disability plans, and life insurance.
• The WellHouse is a non-profit organization that identifies as a Christian ministry. Its religious character is reflected in its policies, work environment, practices, and staff as outlined in The WellHouse board approved faith position.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong judgment and critical thinking skills.
• Ability to maintain professional boundaries with rescues, residents, volunteers, stakeholders, donors, guests, and other WellHouse staff.
• Must possess effective reading comprehension skills.
• Must possess strong customer service skills (courteous, friendly, etc.). Requires the ability to identify and solve problems in a calm, logical manner. Problem solving will include cooperative efforts with the rescues, residents, volunteers, stakeholders, donors, guests, and other WellHouse staff.
• Demonstrated organizational skills, with the ability to manage crisis, deescalate individuals, foster teamwork; multi-task; adapt quickly to change; and the ability to integrate the organization’s mission with required tasks, residents and rescues.
• Excellent interpersonal and communication skills, including the ability to write and speak clearly and effectively, and to listen attentively.
• Highly motivated, organized, and display mature judgement.
• Demonstrated ability to comply with policies and procedures; uses proven sound judgement and discretion with sensitive information.
• Ability to work independently.
• Must be ethical (honest, responsible, accountable, demonstrates integrity).
• Ability to work respectfully, non-judgmentally, and professionally with diverse groups of people and various populations in a culturally competent manner. This includes internal and external interactions.
• Must be adaptable (open to feedback, change, new ideas) and be flexible in job tasks within a team format.
• Ability to be flexible in working hours to address emergency situations, shift coverage, meetings, and various organizational priorities.
• Must maintain eligibility requirements for The WellHouse vehicle insurance coverage. Requires a current and valid unencumbered driver’s license.
• Must respect and advance The WellHouse mission.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in the field of social work, psychology, administration, or a related field. Human Services field or equivalent combination of education, training, and experience is required. Master’s degree preferred.
• A current social worker license under Alabama law or Counseling preferred.
• Applicants should have specialized experience and/or training in trauma informed services.

PHYSICAL REQUIREMENTS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee maybe required to travel independently and to talk or hear and to use hands to finger, handle, or feel. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or transport up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The company will comply with all requirements of the American with Disabilities Act (ADA).

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan

Ability to Commute:

• Odenville, AL 35120 (Required)

Ability to Relocate:

• Odenville, AL 35120: Relocate before starting work (Required)

Work Location: In person