What are the responsibilities and job description for the DEPARTMENT ASSISTANT - FAMILY SUPPORT SERVICES position at The West Texas Rehabilitation Center?
The main duties include answering the telephone, assisting with the department's various needs, and maintaining proper customer service. Additional responsibilities may include data entry, interdepartmental communications, and other clerical duties.
- Provide families with support, encouragement, and information regarding area resources.
- Maintains working knowledge of the Family Support Services Program and its relationship with local and state agencies, financial programs, and other professionals to enhance services.
- Maintains an extremely high level of customer service and confidentiality while ensuring that HIPPA guidelines are followed at all times.
- Assists departments with secretarial/receptionist duties and scheduling functions.
- Takes phone messages accurately and delivers accordingly.
- Assists with mail responsibilities for the department.
- May be asked to perform any department function. Expectation is that the task will be completed in a timely manner, accurately, and with the utmost level of customer service to all.
- Performs other responsibilities as required.
This position requires endurance to perform tasks over long periods of work hours and the ability to perform essential functions without posing a "direct threat" in the workplace. Must be able to lift 25 pounds.
A high school diploma or equivalent is required, with a minimum of six months of work experience. Knowledge of general admission process or basic office procedures, practices, and equipment necessary to function is required. This position requires data entry skills. Experience in using Windows and Word is preferred. Must be able to maintain a high level of accuracy in data entry, the ability to multi-task, and great communication skills to ensure quality customer service is provided to all customers at all times, including patients, their families, co-workers, and all other customers not specifically listed.
WTRC provides a unique opportunity to work alongside professionals from Physical, Occupational, and Speech Therapy, Orthotics, Prosthetics, Audiology, and more all in one location! Please complete an online application if you would like to join the WTRC Team. If you would like to learn more about WTRC, follow us on Facebook, Instagram, Twitter, and TikTok @westtexasrehab.
To check out some of our patient stories, check out our YouTube channel, WestTexasRehabilitationCenter
APPLY ONLINE BY CLICKING HERE
West Texas Rehabilitation Center is a private, non-profit, 501 (c)(3) organization dedicated to providing outpatient care to more than 500 patients per day. WTRC opened in 1953, is a nationally respected outpatient physical rehabilitation facility. Our Mission is to improve the quality of life of those we serve regardless of financial circumstances. Our Vision is to be the premier provider of outpatient rehabilitation services in the West Texas area and continue to serve as a regional referral center through the provision of our comprehensive outpatient services.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
