What are the responsibilities and job description for the Pool Server position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort & Spa
Description
The Pool Server will take food and beverage orders from guests, and serve alcoholic and non-alcoholic drinks and food items in accordance with club standards, providing courteous and efficient service.
Responsibilities
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Pool Server will take food and beverage orders from guests, and serve alcoholic and non-alcoholic drinks and food items in accordance with club standards, providing courteous and efficient service.
Responsibilities
- Maintain complete knowledge of beverage lists and promotions.
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the restaurant.
- Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list
- Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, and texture, serving temperature, portion size, garnish, and method of presentation.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
- Assist in providing pool amenities to guests.
- Maintain complete knowledge of seating/station numbers, pool capacity, hours of operation, proper pool set up and dress code.
- Maintain complete knowledge and comply with all departmental policies/service procedures.
- Maintain complete knowledge of POS and manual systems.
- When assigned, take guests' food and beverage orders, utilizing suggestive selling techniques.
- Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so.
- Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction.
- Remove soiled wares from tables/pool area as assigned and transport to dishwashing area.
- Present guest checks; process payments. Adhere to payment, cash handling and credit policies/procedures.
- Clean and reset tables immediately after guest departs.
- Collect and report tips at the end of the assigned shift.
- Complete all closing reports as assigned and leave duty after reporting to supervisor.
- High School graduate or equivalent, some college
- One-year experience as a server
- Must meet the minimum state age for serving alcohol.
- Food Handling Certificate, TIPS Training Certificate
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
