What are the responsibilities and job description for the Pool Server position at Westin La Paloma Resort & Spa?
The Pool Server will take food and beverage orders from guests, and serve alcoholic and non-alcoholic drinks and food items in accordance with club standards, providing courteous and efficient service.
Responsibilities
- Maintain complete knowledge of beverage lists and promotions.
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the restaurant.
- Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list
- Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, and texture, serving temperature, portion size, garnish, and method of presentation.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
- Assist in providing pool amenities to guests.
- Maintain complete knowledge of seating/station numbers, pool capacity, hours of operation, proper pool set up and dress code.
- Maintain complete knowledge and comply with all departmental policies/service procedures.
- Maintain complete knowledge of POS and manual systems.
- When assigned, take guests' food and beverage orders, utilizing suggestive selling techniques.
- Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so.
- Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction.
- Remove soiled wares from tables/pool area as assigned and transport to dishwashing area.
- Present guest checks; process payments. Adhere to payment, cash handling and credit policies/procedures.
- Clean and reset tables immediately after guest departs.
- Collect and report tips at the end of the assigned shift.
- Complete all closing reports as assigned and leave duty after reporting to supervisor.
Education and Experience
- High School graduate or equivalent, some college
- One-year experience as a server
Licenses/Certifications
- Must meet the minimum state age for serving alcohol.
- Food Handling Certificate, TIPS Training Certificate
