Banquet Manager

Position Summary: The Banquet Manager organizes and facilitates all banquet events to ensure all guest needs are met, including room setup, audio visual, food and beverage, and staffing.

Core Responsibilities:

• Responsible for guest satisfaction as it relates to all banquet functions.
• Efficiently supervise, guide and train all banquet associates in how to perform their job duties to the best of their abilities.
• Schedule, evaluate and direct all banquet personnel, including providing disciplinary action if necessary.
• Keep open communication between management and associates.
• Ensure appropriate inventory of supplies and materials needed for associates to perform their jobs, including glass, china, silver, A/V equipment, etc.
• Establish, direct and review liquor procedures to ensure adequate security and accountability.  Participate in monthly department meetings, property MOD programs, weekly staff meetings, weekly food and beverage meetings, and monthly food and supplies inventory.
• Maintain constant control of sanitation levels and operating standards for the banquet, service and storage areas.
• Responsible for the proper forecasting and payroll controls in the banquet department.
• Assure prompt and professional service to all guests.
• Ensure all paperwork needed by Accounting and other departments for the correct assessment of monies spent daily and product control be finished correctly and turned in (customer counts, daily payroll, schedules).
• Interview and hire personnel when needed.
• Review and approve all banquet associate evaluations, hires, job transfers, warning notices, counseling sessions and termination records.
• Ensure alcohol awareness policy is enforced at all times.
• Organize and oversee the physical set up of all banquet activities as indicated on the BEO’s. Pay particular attention to any special requests.
• Other duties as assigned to ensure effective operation of the overall hotel.

Knowledge, Skills, and Competencies:

• Prior experience in Banquet leadership
• Knowledge of federal, state and local laws and regulations as it relates to food and liquor, ensuring bar staff have all been trained in responsible alcohol service.
• Strong business communication and presentation skills, both verbal and written
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Ability to lead departmental meetings and participate in hotel team meetings

Physical Requirements:

• Sit, stand and walk for varying lengths of time
• Lift approximately forty (40) pounds, such as trays, tables, dishes, etc.
• Serve food and beverages when appropriate.
• Good communication skills, both written and verbal
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.