Genergal Manager - The Westman Hotel

The Westman Hotel

The Westman is Oregon’s premier boutique hotel offering distinctive luxe accommodations infused with soul in Old Downtown Bend’s historic district. With access to endless activities, walkable proximity to Bend’s unrivaled food, drink, and culture, and hospitality worthy of guests’ appreciation, we will serve as a gateway to peak experiences and lasting memories that remain with guests long after their stay.

Located in Bend’s meticulously restored 1932 Post Office, this revival breathes new life into a beloved local landmark.The building's history as a hub for communication and connection is sparked anew in a space re-imagined for intimate conversation, rejuvenation, and revelry.

We aim to provide genuine and exceptional hospitality by empowering our team to take care of guests and connect them to the many adventures and heightened experiences Bend and The Westman offer.

The Position

The General Manager is responsible for managing the hotel operations, including a bar and small plates style restaurant. The GM provides leadership to ensure an exceptional guest experience, fosters staff loyalty and growth, and maximizes profitability.

The most essential function of the GM is to establish the culture and set the tone for a warm, engaging, and overall excellent guest experience. This flows from having a cohesive, well-supported staff who feel empowered to use their talents and who take ownership in the success of the hotel. The Westman is a beautiful, vibrant hotel, in a great location, with fantastic design and amenities, but it is the staff that brings the property to life and ensure it reaches its full potential.

GM Tasks:

• Leads and models both genuine hospitality and very high standards and thoroughness in every department of the hotel, including the bar and limited menu restaurant.
• Manages a diverse team to achieve excellent customer service and operational outcomes, including setting clear expectations; creating a positive, supportive work environment; inspiring motivation among staff; modeling and establishing excellent communication; and fostering team spirit and consistency.
• Recruits, hires, trains staff, and recognizes and supports potential growth.
• Effective, calm problem-solving when conflicts or issues arise with staff, guests, or partners.
• Leadership and oversight for all operations and every department of the hotel (Front Desk, Sales, Housekeeping, Maintenance). The GM should be familiar enough with every position in the hotel to effectively check for quality and provide support and guidance for improvement.
• Identifies operational performance, productivity and efficiency gaps and implement improvements.
• Collaborates effectively with the restaurant management team to maximize revenues, operational efficiencies, and the customer experience for the entire property.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction and financial reports. Initiates corrective actions.
• Pursues aggressive sales and efficiency goals and motivates the staff toward achieving these goals.
• Upholds preventive maintenance programs to protect the physical assets of the hotel.
• Maintains friendly, substantive community engagement and represents the property to clients, vendors, other hotels, and the community.
• Maintains compliance with all local laws, codes, and any license requirements.
• Establish with Management Company rate strategies and yield management systems.
• Responsible with Management Company for annual budgets and for maintaining expenses.
• Represents the property to clients, vendors, and other hotels and the community.
• Implements and complies with all company policies and standards.
• Maintains compliance with all local laws, codes, and any license requirements.

Basic Requirements:

• Minimum of 5 years of hotel management or experience managing teams
• Experience managing a hotel restaurant concept (bar and small plates)
• Energetic hands-on sales and operations orientation
• Must work well in stressful high-pressure situations.
• Passion for people and service
• Proven success in driving employee engagement

Preferred Qualifications:

• Experience with a boutique/lifestyle hotel
• Experience with hotel technologies
• Experience with sales
• Experience opening a new hotel

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Bend, OR 97703 (Required)

Ability to Relocate:

• Bend, OR 97703: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000 - $110,000