What are the responsibilities and job description for the Front Desk Receptionist and Medical Assistant position at The Williams Center?
Job Description:
The Rejuva Center at Williams is hiring a Medical Receptionist/Medical Assistant! If you love the aesthetics industry but are dissatisfied with an inconsistent schedule or lack of structure – this job is for you! If you are friendly, professional, have a strong customer service background and true passion for the aesthetics industry – this is the job for you!
Duties
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage patient check-in and check-out processes efficiently.
- Schedule appointments and maintain accurate patient records in the system.
- Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.
- Collect and verify patient information, including insurance details and medical history.
- Assist with coding for inpatient, outpatient, and urgent care services as needed.
- Maintain a clean and organized front desk area to promote a welcoming environment.
- Collaborate with medical staff to ensure seamless communication regarding patient needs.
- Stay informed about hospital medicine, emergency medicine, and medical terminology to provide accurate information to patients.
- Assist Clinicians with the flow of patients - welcome the patient from the waiting area and bring the patient into the treatment room, set up treatment trays with necessary items and clean the trays to get ready for the next patient.
- Take photos and help patient to complete consents.
- Provide a quote to the patient, if needed.
- Be timely with numbing patients to facilitate being on schedule.
- Inform provider of any patient concerns as well as informing patient of any pre/post op instructions.
- Clean instruments.
- Assist providers in documenting in patient charts/fill out treatment sheets as needed.
- Clean and stock rooms daily and turn over after every patient.
- Take the linens and garbage out as well as keep shared spaces tidy.
- Shared activities: availability to open and close the office, book appointments, answer phone calls, sell creams, help file charts, cleaning
- Report to manager as needed
- Record and monitor inventory. Including filler inventory, neurotoxin inventory, retail inventory.
Requirements
- Enthusiastic, energetic, friendly, and personable.
- Passion for aesthetics industry.
- Excellent communication skills with a focus on patient service and satisfaction.
- Thrive in a fast-paced environment.
- Ability to work well with others in a fun environment.
- Proficient in using healthcare systems for scheduling, coding, and record management.
- Ability to work effectively in a fast-paced environment while managing multiple tasks.
- Strong attention to detail with the ability to handle sensitive information confidentially.
- A proactive attitude towards problem-solving and assisting patients with their needs.
Education
- High school or equivalent.
Preferred Experience
- Customer Service: 2 years
- Retail Experience: 1 year
Skills
- Computer proficiency (Microsoft Office, Excel, and Powerpoint)
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Rotating weekends
Work Location: In person
Salary : $22 - $24