Who We Are
Wilson, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing. We offer services in Plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio. Members of our staff have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great team.
Why Choose The Wilson Companies
- Compensation - Top of market pay among our industry
- Medical Insurance - We pay 70% for you and your family's insurance premiums for health, dental, vision, and company paid life insurance
- Work life balance - Two weeks of PTO after 90 days, 7 paid holidays
- 401k Plan with a 3% match.
- 1500 ongoing education / training credit per year
Our Core Values
Betterment
The ambitious pursuit of winning individually and as a team.
Accountability
We do what we say we are going to do.
Teamwork
Winning only happens when we work as a team.
Transparency
We sell through education- not fear.
Position Overview
The Comfort Advisor is responsible for generating leads, evaluating the HVAC needs of residential customers, following the Nexstar Sales Model and creating and presenting options. This role requires good communication skills and HVAC knowledge.
Key Responsibilities
Meeting the client's needs and wants while meeting the minimum budgeted sales as determined by management's plan. The company depends highly on the Comfort Advisor's ability to convert prospects into satisfied owners of new air conditioning and heating systems.Maintain a closing ratio on technician-generated leads of 75% or higher.Maintain a closing ratio on marketed leads of 50% or higher.Maintain an average sale price of $6,450 or higher.Be available within 15 minutes by phone at all times, other than scheduled vacations or holidays.Arrive at appointments 5 - 10 minutes ahead of scheduled appointment time.Only present the price for a system when all the decision makers are present.Use the Home Comfort Guide.If both decision makers are not present, perform a partial survey and reset the appointment time when all decision makers are available.Perform a complete Comfort Survey and Home Analysis on every call.Complete all paperwork in a timely and accurate manner.Sales Lead Scheduled to come out within 24 hours99% of the time estimate is to be given onsite - if off book within 24 hours - Using the comfort guideFollow Up within 24 hours after quoteSecond follow up - more ways of communication to be used in 24 hoursThird Follow up 1 week laterThe Comfort Advisor is responsible for financing paperwork as well as ensuring collection of cash payments.Commission is not paid until the company is paid for the job or the client has signed a financing completion form.Spend at least two hours each week reading or listening to self-improvement or sales-related books, video, or audio.Conduct daily activities with the highest level of honesty and integrity, and always display a positive attitude toward fellow team members. Understand that any misrepresentation to a client or Manager is grounds for immediate dismissal.Arrive on time for sales training meetings conducted by Management.The Commission sheet is puled directly from Service Titan and approved by People Resources and the Trade Manager, then verified by Accounts Payable before payout.Maintain a high degree of integrity and loyalty toward the company and brands.Always be safety conscious both on the job and while driving.Participate actively in all training exercises, morning meetings.Live the Core Values in every interactionOther duties as assignedCompensation is based on individual performanceRequirements
Minimum Qualifications
High school diploma / GED requiredAssociate degree preferred but not requiredHave a valid Driver's License and clean driving record5 years' experience in the HVAC trade (Preferred)Self-starter, reliable, flexibility with hoursStrong customer service skillsMust pass random drug testingBe able to operate a smartphone and tabletBe willing to travel out of town up to two weeks at a timeBe able to lift 50 lbs. regularly, bend repeatedly, climb a ladder 40', and kneel for extended periods of timeBe able to work in the heat and sub-zero weatherHave no fear of heightsPossess basic and / or advanced trade experiencePresent and communicate professionally (written and verbal)Understanding of the current regulations within the fieldExcellent interpersonal communication skills on a technical levelAble to work both independently and as part of a teamPhysical Demands and Work Environment
Work both indoors and outdoorsWould be exposed to very hot or very cold temperaturesWill be in proximity to hazardous conditions, equipment, and situationsWear safety attire, such as goggles or other protective clothingCould be exposed to sounds and noise levels that are uncomfortable and distractingWill be exposed to very bright or inadequate lighting conditionsAbility to climb ladders and work from roofs and scaffoldingWill work around exposed contaminantsMust be able to work in cramped work places, such as crawl spaces under floors.Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wilson by visiting
https : / / www.wilsonplumbingandheating.com /
Equal Opportunity Employer
Salary Description
75,000 - $100,000
Salary : $75,000 - $100,000
