Representative Customer Service for Medical Equipment

Job Overview

Join The Wish Clinic, a leader in innovative wound and skin disorder treatment, dedicated to creating optimal healing environments through advanced therapeutic modalities. We are seeking a Customer Service Representative who will play a pivotal role in ensuring client satisfaction and supporting our mission to enhance patient care.

Key Responsibilities

• Manage customer inquiries and complaints across various communication platforms.
• Assist walk-in clients at our Denver headquarters with equipment pickups and drop-offs.
• Process orders for clients in EPA Region 8, both in person and via phone.
• Proactively reach out to prospective clients to promote our services.
• Develop expertise in our extensive line of medical technologies and equipment.
• Cultivate and maintain strong relationships with new and existing customers.
• Facilitate sales by responding to inquiries and providing tailored solutions.
• Maintain a sales pipeline of quotes and ensure timely follow-up.
• Update and manage the CRM system to enhance operational efficiency.
• Participate in sales training to continuously improve skills through external resources.
  
  

Required Skills

• A proven background in B2B, retail, or call center sales, demonstrating a passion for customer engagement.
• Exceptional communication skills and a strong ability to build lasting relationships with clients.
• Proficiency in CRM or database software, with solid organizational capabilities.
• Self-motivated and capable of working independently while managing multiple tasks.
• A collaborative team player who is willing to support colleagues as needed.
  
  

Qualifications

• Minimum of 3 years of relevant sales experience (B2B, retail, call center, etc.).
• Experience with CRM or database management software.
• A motivated self-starter who is eager to grow and develop within our company.
  
  

Career Growth Opportunities

This position offers substantial opportunities for personal and professional development. Our organization is committed to fostering talent through on-the-job training and encouraging career advancement within the company.

Company Culture And Values

At The Wish Clinic, we value professionalism, teamwork, and a commitment to patient care. We operate in a supportive, inclusive environment that emphasizes the importance of collaboration among colleagues.

Compensation And Benefits

• Competitive pay ranging from \(25.00 to \)30.00 per hour, commensurate with experience and performance.
• Typical working hours are 40 per week.
• Comprehensive benefits package including 401(k) with matching, health, dental, and vision insurance, paid time off, and a referral program.
  
  

If you are passionate about customer service and eager to contribute to an impactful mission, we encourage you to apply and explore a rewarding career with us.

Employment Type: Full-Time