What are the responsibilities and job description for the Sales and Support Customer Service Representative position at The WISH Clinic?
Job Overview
Join The Wish Clinic, where we prioritize effective healing for wounds and skin disorders. We focus on principles such as infection control and optimal environments for regeneration, believing that everyone deserves an opportunity for healing, regardless of age. We are seeking a Customer Service Representative to be the face of our organization by managing customer inquiries, processing orders, and delivering exceptional service across multiple communication channels.
Key Responsibilities
This role offers significant potential for professional development, including opportunities for on-the-job training and becoming a subject matter expert in our technology and equipment, positioning you for future advancement within The Wish Clinic.
Company Culture And Values
At The Wish Clinic, we foster a supportive and collaborative work environment. Our team thrives on open communication and teamwork, ensuring that every member is empowered to contribute meaningfully to our mission of improving patient care.
Compensation And Benefits
Join The Wish Clinic, where we prioritize effective healing for wounds and skin disorders. We focus on principles such as infection control and optimal environments for regeneration, believing that everyone deserves an opportunity for healing, regardless of age. We are seeking a Customer Service Representative to be the face of our organization by managing customer inquiries, processing orders, and delivering exceptional service across multiple communication channels.
Key Responsibilities
- Assist clients visiting our Denver headquarters with equipment pickups and drop-offs.
- Process orders for clients in EPA Region 8, both in person and via phone.
- Proactively reach out to prospective clients in EPA Region 8 to drive business growth.
- Develop expertise in Geotech's extensive lineup of technology and equipment.
- Address sales inquiries from potential customers promptly.
- Foster strong relationships with both new and existing clients.
- Identify client needs, understand their projects, and provide tailored recommendations.
- Engage with clients throughout the entire sales cycle.
- Maintain a pipeline of quotes for timely follow-up.
- Update and optimize the CRM to enhance operational efficiency.
- Participate in sales training through external resources.
- Demonstrated experience in B2B, retail, or call center sales.
- Strong interpersonal skills to effectively build relationships with customers.
- Independent work ethic, with the ability to take ownership of tasks.
- Organizational skills for managing extensive CRM contacts and outreach campaigns.
- A collaborative mindset to support colleagues across the team.
- Proven experience in customer service or sales roles is essential.
- Familiarity with CRM systems is advantageous.
- High school diploma or equivalent preferred.
This role offers significant potential for professional development, including opportunities for on-the-job training and becoming a subject matter expert in our technology and equipment, positioning you for future advancement within The Wish Clinic.
Company Culture And Values
At The Wish Clinic, we foster a supportive and collaborative work environment. Our team thrives on open communication and teamwork, ensuring that every member is empowered to contribute meaningfully to our mission of improving patient care.
Compensation And Benefits
- Pay ranges from \(25.00 to \)30.00 per hour, depending on relevant experience and performance.
- Flexible work hours ranging from 20-40 hours per week, Monday to Friday, with the option for remote work.
- Benefits include:
- 401(k) with matching
- Health and dental insurance
- Paid time off
- Vision insurance
- Referral program
- On-the-job training.
