What are the responsibilities and job description for the Provisioning Specialist position at THE WITTERN GROUP INC?
Efficiently handle routine and escalated or expedited orders, managing time effectively so as to maintain completion of all orders within published SLAs.
Participate in customer go-live activities as needed. This may include hot-cut activities, engagement of carriers if services provisioned in those networks are not properly functional, rerouting on an ASAP basis, etc.
Communications, both verbally and in writing, should be clear and easy to understand for team members outside the department, as well as customers and sales partners who are less familiar with provisioning processes and concepts.
Efficiently handle emails directed to you as an individual contributor, as well as those that reach a group email queue. Emails to the group queue often require additional actions to be taken and provisioners must be comfortable responding to those inquiries.
Contact customers, other team members, or even sales team members to resolve discrepancies in paperwork information, technical questions or clarifications, performing these tasks within the limits of corporate processes.
Perform a variety of tasks in Provisioning or other departments as dictated by management.
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