What are the responsibilities and job description for the Spa Coordinator/ Back End Manager position at The Woodhouse Day Spa - El Paso?
Want to work at America’s BEST day spa?
Ready to do what you love?
Ready to make a difference and be an important part of our Team?
Come join The Woodhouse Day Spa El Paso, voted Best of the Best in 2022 and 2023!
We are hiring for full time Spa Coordinator.
At The Woodhouse, Day Spa we value our team members and strive for excellence with every guest experience.
Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you.
The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!
Our spa coordinators...Make the world go ‘round and we love it! Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!
The Woodhouse Day Spa strives to create a unique spa experience for each of our guests and cannot achieve this without talented team members who have passion for what they do!
, practice high levels of hospitality and guest relations.
, practice high levels of hospitality and guest relations.
"You've Gotta Do What You Love!"!
More specifically, our qualified spa coordinator:
- Orchestrates the spa schedule and ensures proper guest flow
- Manages product sales and goal for concierge staff. Report daily/ monthly sales and goals to GM
- Rocks sales numbers by providing gift cards and retail recommendations
- Ensures a positive, consistent guest experience as well as creates a respectful work culture
- Ensures therapists, estheticians and nail technicians have supplies needed to perform excellent service to guest
- Manages concierge staff through evaluations, peer modeling and training
- Excellent communication skills
- Supports the general manager
- Is super organized and has an astute attention for detail, always making sure the place is tidy and everyone has a clear understanding of their respective roles and duties
- Provides personal attention from the time the guest walks though the door to check-in until they close out their appointment at our concierge desk.
- Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and assisting them to have a seamless and relaxaing experience
- Answers the phone with a smile each and every time
- Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
- Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
- Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly!
Woodhouse Employee Perks include:
- Competitive Pay and Incentive programs
- Paid Vacations for Full Time Employees
- Generous discounts and opportunities to enjoy services and products
- “The Woodhouse Way” paid training program
- Working in a well maintained spa facility
- Ongoing training opportunities on the Woodhouse University website
We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Day Spa! The Woodhouse Day Spa is an Equal Opportunity Employer.
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