General Manager

Come join Woodhouse Spa, The Woodlands voted #1 Spa in the Woodlands 5 years in a Row (2020-2024)!

Do you have the skills to fill this role Read the complete details below, and make your application today.

We are hiring a full time General Manager. The Woodhouse Day Spa strives to create a unique spa experience for each of our guests and cannot achieve this without a talented team that has passion for what they do!

You've Gotta Do What You Love!

The General Manager role is an important responsibility as this person oversees the many working parts of the location. To be successful in this position, it requires an individual who has a range of skills including handling personnel matters such as hiring, terminations, coaching, conducting performance reviews and discipline when needed. They should possess leadership skills and be able to create a positive work culture that produces well rounded, loyal, and productive team members. The GM must be able to multi-task and should take “ownership” of the spa operations including understanding the financial aspects of the business. It is important that they present a professional image and are capable of networking and negotiating “partnerships” for the spa with local businesses and organizations.

RESPONSIBILITIES :

Experience in guest relations and massage / salon / spa or hospitality management is necessary. Role expectations include meeting / exceeding key performance indicators, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting and training, and employee coaching and development. The General Manager is responsible for conforming to all Woodhouse Spa standards that are set forth in the Operations Manual and shall strive each day to exceed guest expectations.

JOB DESCRIPTION :

• Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.
• Demonstrating and reinforcing excellent customer service to promote guest satisfaction and retention while acting as a second point of contact for guest issues, including but not limited to follow-up, feedback, and concerns.
• Overseeing marketing initiatives and coordinating reputation management responsibilities.
• Forecasting revenues to maintain labor costs and monitor expenses against budget and identify areas of opportunity within the business to meet the budget.
• Understanding, managing and overseeing computer reports and functions to ensure accurate guest records are maintained and required reports are available when needed.
• Managing employee callouts or day-of scheduling challenges if the Assistant Manager is not on-site to assist.
• Performing other projects, work and activities as assigned to ensure the spa is running at optimal performance.
• Ensuring the location meets / exceeds location goals. Monitor and assist location leaders with creating and coaching the team to achieve departmental and individual goals.
• Overseeing and directing inventory processes including supervision of the ordering of back bar and retail items.
• Adjusting employee timecards and sending payroll reports to the Director of Operations each pay period.
• Coordinating and managing training opportunities for in-spa operations, product knowledge and treatment protocols.
• Maintaining a professional appearance in accordance with the specified dress code.
• Recruiting qualified candidates via employment platforms and agencies; conduct interviews, create offer letters and terminating employees as necessary.
• Onboarding and leading new employees.
• Receiving and scanning New Hire Documents.
• Creating user profiles in POS.
• Coordinating and providing a training schedule.
• Ensuring the health and safety of guests and employees is paramount.
• Guaranteeing compliance with all state and local rules and regulations.

STANDARDS :

Preference for 2 years' work experience in a spa, retail or cosmetics management position. Experience in guest relations and management is necessary. Skills include : administrative, computer, organizational, communication, retailing, and training.

Woodhouse Employee Perks include :

We are a company that recognizes, rewards and celebrates with you along the way as you excel and grow in your talents, opportunity will follow you.

Organizational Relationships : The General Manager reports directly to the franchise owner.

Woodhouse Spa, The Woodlands is an Equal Opportunity Employer.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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