What are the responsibilities and job description for the Director of Front of House Operations (Medical) position at The Wright Center for Women's Health?
We are looking for someone skilled in medical office reception and scheduling who is a professional manager to coordinate and oversee our organization’s front of house operations. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient, and profitable during the course of business while focusing on front of house operations and guest satisfaction.
This is a small practice and as of now it is not unusual for one person to fill multiple seats. Optimally, the person we are in search of would have the capabilities to fill multiple roles within our practice. By hiring an Operations manager to initially fill this scheduler/receptionist seat, our hope is to have someone with superior and exceptional skill to help elevate front of house operations as we grow our practice.
The Wright Center for Women’s Health in Naperville, IL. is a growing, low volume, high quality healthcare concierge practice. Our practice runs on a system called EOS, the Entrepreneurial Operating System which provides a solid foundational structure for our team members to be most successful in their roles. Our Company's Core Values make up a culture that includes Growth, Extreme Attention to Detail, Exceed Expectations, Entrepreneurial and Compassion. If these core values resonate with you, you are interested in filling the receptionist/scheduler seat, and have experience as an operations manager with front of house expertise, you are our dream candidate. Please apply!
Responsibilities
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices, specific to the front of house operations and guest satisfaction
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives while optimizing our current core processes
- Perform quality controls and monitor production KPIs
- Recruit, train, coach, and supervise staff
- Find ways to increase quality of customer service
- Reception and scheduling duties
- Facilities: Maintaining a safe and clean work environment
Skills
- Proven work experience as operations manager or similar role
- Knowledge of organizational effectiveness and operations management
- Experience in implementing processes
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- Degree in Business, Operations Management or related field
- Experience working in a medical or health care institution
Benefits do include healthcare through Blue Cross Blue Shield, 4 weeks of Advanced Paid Time Off after 3 months of employment, and retirement package after one year of employment. There are also many other perks, including competitive pay, advancement opportunities, minimal out of pocket costs on our cash pay services, professional development and education provisions.
Job Type: Full-time
Salary: $50K- $75K
Experience:
- Medical Receptionist: 1 year (Preferred)
- Operations Management: 1 year (Preferred)
Working Days:
Our office is open Monday-Saturday. Typical work schedules are 4 days. Those in leadership positions may need to work additional days pending staffing and business needs. Please note a schedule including Saturdays is likely especially within your first year of employment. Final work schedule will be determined upon hire and is subject to change based on personal and professional needs. We want to ensure you have a schedule that is mutually beneficial.
Work Location:
- One location
Additional Pay
- Potential Profit Sharing after 1 year of employment
- Potential for bonus
Benefits:
- Health insurance
- Dental, Vision and Short Term Disability
- Retirement plan
- Paid time off
- Flexible schedule
- EAP
- Employee Perks
Schedule:
- Monday to Saturday
- Weekends required
- Day shift
- 8 hour shift
- 10 hour shift
- 12 hour shift
- On call
- Other
Company's website:
- thewrightobgyn.com
Company's Facebook page:
- https://www.facebook.com/TheWrightOBGYN/
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Case by case basis
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $75,000