What are the responsibilities and job description for the Customer Service Representative position at TheBusyBs?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues in a timely manner. This role requires excellent communication skills and the ability to analyze customer needs effectively. A passion for client services and a commitment to delivering high-quality support are essential.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Maintain detailed records of customer interactions and transactions through data entry.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Handle cash transactions accurately and responsibly when required.
- Collaborate with team members to enhance the overall customer experience.
- Communicate effectively with clients to ensure their needs are met.
Qualifications
- Previous experience in customer service or a related field is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clients.
- Strong data entry skills with attention to detail.
- Proficient in office software applications and customer management systems.
- Excellent problem-solving skills and the ability to analyze situations critically.
- Strong interpersonal skills with the ability to communicate clearly and effectively.
- Experience in cash handling is advantageous but not mandatory.
- A positive attitude and a willingness to learn are essential for success in this role.
Join our team as a Customer Service Representative and contribute to creating an exceptional experience for our customers!
Job Type: Full-time
Pay: $18.69 - $21.23 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $19 - $21
