What are the responsibilities and job description for the Patient Service Representative position at ThedaCare?
About ThedaCare
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do.
What We Value
- Compassion: We prioritize empathy and understanding in every interaction.
- Excellence: We strive for exceptional results and continuous improvement.
- Leadership: We empower our team members to take charge and drive change.
- Innovation: We foster creativity and explore new ideas to transform healthcare.
- Agility: We adapt quickly to meet the evolving needs of our patients and communities.
Job Description
Key Accountabilities:
- Interact and communicate with internal and external customers to enhance the customer experience.
- Collect and enter demographic, clinical, billing, and insurance information from customers or responsible parties to facilitate a seamless customer experience.
- Schedule patients following established policies and procedures to ensure accuracy.
- Proactively problem-solve access issues that arise when scheduling to meet stakeholder needs.
- File, retrieve, or deliver patient information or records using current technology to facilitate timely patient care.
- Facilitate the flow of patient forms, patient letters, and data per department needs.
- Know when to expedite, escalate, and redirect issues and situations to other resources/departments.
- Observe legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.
Qualifications:
- High School diploma or GED preferred.
- Must be 18 years of age.
Work Environment:
- Normally works in a climate-controlled office environment.
- Frequent sitting with movement throughout the office space.
- Occasional contact with aggressive and/or combative customers.
- Use of computers throughout the workday.
- Frequent use of keyboard with repetitive motion of hands, wrists, and fingers.
