Customer Service Representative

Service Customer Service Representative

Job Description

Seeking a friendly, reliable, self motivated individual who can multi-task and work well with others to fill a full time position in the service department at Thelen Honda. The BDC representative is the first point of contact for customers when calling our dealership.

Responsibilities Include

• Receive inbound calls from current and potential customers
• Place outbound calls
• Calling customers with service leads to gain new business
• Assist customers with scheduling service appointments
• Ask qualifying questions on inbound calls for appointments to gather as much information as possible for service appointments
• Set and confirm daily appointments to provide customers with the best experience possible.
• Communicate with service advisors and management to ensure all information is accurate and passed along.
• Provide outstanding customer service
• Routine filing of paperwork
  
  

Qualifications

• Ability to multi-task
• Basic computer skills
• Excellent verbal and written communication skills
• Customer Service
• Strong attention to detail
• Excellent phone etiquette
• Previous automotive industry experience not required
  
  

Thelen Advantage: This full-time position includes a generous benefits package including: medical, dental, and vision coverage, 401k with percentage matched, life insurance, short term disability, paid vacation and holidays.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

About Our Family: Thelen Auto Group is a family owned and operated company, serving the Great Lakes Bay Region since 1977. We pride ourselves on being unlike any other car dealership in Michigan by providing superior customer experiences and giving back to the community we live in.