IT Service Manager

Hi Professionals;

This is Thiru from Themesoft INC.

Kindly let me know if you are interested in this opportunity

• Location: New Jersey/ Charlotte (3 days office)
• No of Position-1
• Overall - 10 years

JD

We are looking for IT Service Manager, this role will serve as an individual contributor primarily responsible for reporting and metrics within the Wealth Management Technology service management organization. Individual will be able to create templates, gathering data and establishing frameworks for our reporting deliverables transforming existing processes into Metrics & Measurements portal.

Service Manager will collaborate with global partners and leadership for status report templates, reporting, trending analysis and environment optimization. Service Manager ensure we utilize our cross functional teams, business partners, and other client organizations to continue innovation, change/tuning and improvements. As gaps are identified, whether in tool functionality, tool utilization (skills, training, user groups, access), interfaces, and/or reliability with customer, you will identify training requirements and/or skill sets to enable our team to become more effective. You will work with our Platform and Application Development teams to create and develop standardize metrics. Working directly with each teams, you will coordinate with each to establish a meaningful reporting schedules, progression and validation review on period basis throughout the Lifecyle.

Mandatory Skills:-

• 6 years of relevant work experience
• 4 Years proven Reporting Management experience with proven track record and experience with deploying and delivering complex solutions
• Strong Experience working with ServiceNow
• Advanced skills in Microsoft Office product suite, including PowerPoint, Excel & Word
• Create, execute and maintain ITIL metrics in areas of incident, change and problem management
• Provide trending data assessments specifically around incident management detailing areas of opportunity and improvement.
• Developing and maintaining reporting schedules and calendars
• Facilitating team meetings, providing meeting minutes and action items where needed
• Building strong communication channels with internal stakeholders in various departments: Platform, Application Development and Senior Leadership
• Influencing continuous improvement of reporting analytics\metrics methodologies utilizing ServiceNow
• Ensuring smooth communication within the project team and other cross-functional global teams

Qualifications:-

• Bachelor’s Degree or 4 or more years of experience
• Excellent organizational skills\Presentation Skills
• Demonstrated experience with verbal & written communications
• Broad Financial Industry product experience
• Proven leadership skills & capabilities
• Ability to work in a high pressure environment with a customer first approach
• ITIL Certification Desired\Knowledge
• Proficiency in customer enablement tools