What are the responsibilities and job description for the Production Support Engineer position at Themesoft Inc.?
Job Title: Production Support Engineer
Location: Boston, MA - Onsite
Minimum Mandatory Skills SQL, UNIX, Windows, Autosys, ITIL
Desired Skills Splunk, Dynatrace, Banking Support
Job Description:
- Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
- Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
- Good experience in DB Queries – Be able to write queries including fair complexity.
- Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
- Having Exposure in support banking application.
- Having exposure in monitoring tools like Splunk, Dynatrace.
- Having additional knowledge on Grafana
- Excellent customer communication.
- Good Analytical skills and team member skills.
