What are the responsibilities and job description for the Customer Service Representative position at Theoris?
Job Title: Customer Service Representative (no c2c)
Location: Salt Lake City (onsite)
Industry: Financial
JOB DESCRIPTION: Theoris has a handful contract opportunities for Customer Service Representatives. These positions are open to candidates already residing in the Salt Lake City area who are able to work fully onsite. The Customer Service Representative is responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. This role involves answering inquiries from customers, potential customers, financial institutions, business partners, and internal stakeholders.
RESPONSBILITIES:
- Answer incoming customer calls and inquiries.
- Report conditions affecting customer satisfaction.
- Perform timely and accurate follow-ups on account inquiries.
- Provide accurate information on deposit products and services.
- Demonstrate strong problem resolution skills.
- Maintain strong organizational and communication skills with attention to detail.
- Escalate reports of exceptional service and complaints when necessary.
- Complete core corporate training and develop a solid knowledge of systems.
- Stay self-motivated to improve knowledge and advance service capabilities.
- Maintain knowledge of all retail servicing policies and procedures.
- Organize training documentation and stay updated on new information.
- Operate within compliance policies and procedures.
REQUIREMENTS:
- High School Diploma or Equivalent.
- Some banking experience or a customer service background preferred.
- Excellent knowledge of multiple business area processes and procedures.
- Strong familiarity with applicable department systems.
- Ability to manage multiple priorities in a time-sensitive environment.
- Composure and professionalism while troubleshooting and resolving complex customer issues.
- Proficiency with Microsoft applications, particularly Word and Excel.
- Strong oral and written communication skills.
- Excellent data entry skills.
- Proven ability to meet individual, team, and department goals.
- Specialized or multi-skilled experience through job-related training.
- Ability to take a broad perspective on problems and identify new solutions.
- Ability to work with a limited degree of supervision.
- Proven ability to meet strict attendance guidelines.
About Theoris: Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.
