What are the responsibilities and job description for the HVAC Technical Support position at Thermal Edge Inc?
Position Summary:
Assist the Technical Support Department functions in the repair of defective refrigeration units either through a telephone call or the physical repair of units returned to Thermal Edge.
Essential Duties and Responsibilities:
- Repair warranty and non-warranty defective refrigeration units returned to Thermal Edge.
- Communicate with customers daily resolving technical issues on their units
- Provide part numbers and information on the air conditioners over the phone or by email
- Diagnose and repair air conditioners in the factory from returns
Other Duties and Responsibilities:
- Provide phone troubleshooting support
- Quote spare parts
- Answer technical questions about Thermal Edge products
- Issue RMA’s using CRM Case base tracking software
- Participate in quality improvement activities to better the Thermal Edge brand
- Pay attention to details
- Alert the Technical Support Manager of repeat failures
- Recommend quality improvement procedures
Qualifications:
- Build and understand the basic operation of Thermal Edge Air Conditioners
- Knowledgeable with sheet metal and refrigeration tools
- Able to read Wiring Schematics
- Basic statistical, spreadsheet, and word-processing skills
- Strong verbal and written communication skills
- Knowledgeable with Word, Excel, Outlook, SAGE 100, and SAGE CRM
- Knowledge of and adherence to safe work practices
- Strong interpersonal skills.
- Ability to talk to customers and understand situations quickly
Education/Certification:
- Preferred 2-year HVAC certificate training
- Production line build experience of 1 years
- EPA Certified for refrigerant reclaim and charging/ handling
Physical Demands:
The physical demands described here represent those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employees must stand at least 8 hours per day. The employee is frequently required to grasp, handle, and feel objects, control and manage tools with full body control, and climb or balance. The employee is occasionally required to walk; reach with hands and arms; stoop, kneel, or crouch; and talk or hear.
The employee will push and pull at least 50 pounds consistently, frequently lift and/or move from ground to table up to 25 pounds and occasionally lift and/or move from ground to table up to 40 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
While performing the duties of this job, the employee is exposed to a light manufacturing environment. The noise level in the work environment is occasionally high for short durations of time with noise from impact tools and forklifts. Work is performed in an enclosed shop environment with adequate air circulation.