Counter Sales Representative

Thermal Specialties is looking for a Counter Sales Representative for our Distribution Division in Tulsa, OK. Thermal Specialties is a family owned custom manufacturer and service organization.  We provide comprehensive solutions to meet our customer’s needs. From next-generation industrial furnace systems and heat-treating capabilities to refractory installation and repair and insulation materials, Thermal Specialties is the single-source provider for high-temperature thermal processing applications.

Role and Responsibilities:

• Provide customer service and sales support at the sales counter by taking new orders, understanding customer needs, and recommending products
• Answer daily inbound sales calls via call queue (30 daily) to process new orders and answer customer inquiries
• Communicate with customers via email (send order confirmations, quotes, answer customer service questions)
• Enter new sales orders into Sage100 ensuring accuracy with part numbers, selling price, and units of measurement
• Answer questions relating to new and existing customer orders
• Communicate new orders to warehouse to ensure timely delivery to customers
• Communicate will-call pickups to warehouse
• Provide quick and efficient service and ensure maximum customer satisfaction
• Process credit card payments for new orders
• Provide additional administrative support to the sales division as needed
• Possess excellent product knowledge to inform and increase sales
• Be a team player and contribute to a positive work environment

Qualifications & Preferred Skills:

• Willing to learn and develop product knowledge for 50 product lines
• Applied mathematical skills including but not limited to: Geometry, Basic Algebra, etc.
• High attention to detail and excellent organizational skills are a must
• Ability to multitask and handle high volume of tasks while maintaining a positive and professional demeanor
• Excellent time management skills with a proven ability to meet deadlines
• Excellent communication skills in person, over the phone, and via email
• Strong analytical and problem-solving skills
• Skilled in the use of Microsoft Office applications, especially Microsoft Outlook
• Previous experience in a Manufacturing/Distribution and/or Industrial setting
• High School Diploma (Required)
• Valid Driver’s License (Required)
• Previous experience with HVAC, mechanical, and/or industrial insulation systems (Highly Preferred)
• Thorough understanding of operations policies and practices (Preferred)
• Experience with Sage100 (Preferred)

Benefits:

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Short and long-term disability
• Life insurance
• 401K & Roth (matching available)
• Flexible Spending Account
• Employee Assistance Program

Shift/Schedule:

• Monday – Friday 8:00 am – 5:00 pm

Salary : $22