Customer Service Representative

Job Description:

Thermal Heating, Air & Plumbing is seeking a Customer Service Representative for their Omaha, NE, location. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers.

This position will be IN-PERSON. This position would be ideal for a flexible individual who communicates clearly and concisely with high attention to detail.

Summary:

Thermal is Omaha’s leader for HVAC and plumbing services. Since 1968, we have served Omaha with our signature approach to customer service. We arrive on time, in a clean truck and professional uniform that displays the name of a friendly, experienced technician who is ready to help. It’s a level of service that only Thermal can deliver.

Responsibilities:

• Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
• Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
• Schedule or update appointments in the computer system.
• Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.
• Understand and strive to meet Contact Center metrics while providing excellent customer service.
  

Job Qualifications:

• High school diploma or equivalent required
• Minimum of 1 year of customer service experience
• Call center experience preferred
  

Competencies:

• Strong multitasking abilities
• Excellent written, verbal, and active listening skills
• Strong administrative skills
• Strong organizational skills
• Ability to work individually and as part of a team
• Problem-solving skills
  

What can we offer you?

• Opportunities for Advancement within a Growing Organization
• Paid Time Off
• Medical, Dental, and Vision
• Company-provided training

The starting hourly base wage for this position is $20.00 to $24.00. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.

Thermal Heating, Air & Plumbing (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.