Quality Assurance Manager

THERMO ELECTRIC is currently hiring a QUALITY ASSURANCE MANAGER to join its team located in WEST CHESTER, PA.

ABOUT US: Established in 1941, Thermo Electric is a multi-national company specialized in the manufacturing of temperature measurement solutions. In 2023, Thermo Electric (est. 1941) and Correge (est. 1967) merged their activity to become COTEMP Sensing Group, a privately owned group uniquely specialized in the designing and the manufacturing of temperature sensors solutions. Through engineering, innovation cooperation and sharing of best manufacturing processes and practices, this group of temperature specialists became part of the Top 10 Worldwide Leaders in the temperature measurement field.

Every day we strive to meet our company’s core values by honoring our commitments and continuously striving to improve. We work as a team by treating all respectfully and building relationships through trust. Our USA location in West Chester is 50 employees strong with 57% of our team having 5 years or more years of service.

POSITION SUMMARY: The Quality Manager is responsible for managing and maintaining the organization’s Quality Management System (QMS) in compliance with industry regulations and standards. This role leads quality initiatives, manages internal and external audits, supplier approvals, audit and supplier quality and ensures continuous improvement in quality processes and practices to enhance product and service quality. The Quality Systems Manager collaborates with various departments to ensure quality objectives are met and customer satisfaction is achieved.

RESPONSIBILITIES:

• Quality Management System (QMS) Oversight: Develop, implement, and maintain the Quality Management System (QMS) in alignment with regulatory standards (e.g., ISO 9001, contractual requirements).
• Compliance Management: Ensure that the organization complies with relevant regulatory, legal, and customer-specific requirements related to quality systems and standards.
• Audit Management: Plan, coordinate, and manage internal and external audits (ISO, customer, etc.), including the preparation and response to audit findings and corrective actions.
• Continuous Improvement: Lead continuous improvement initiatives by identifying and implementing process improvements to enhance product quality, reduce costs, and increase operational efficiency.
• Documentation Control: Oversee document control systems, ensuring that all quality-related documents (SOPs, work instructions, protocols) are current, accessible, and appropriately reviewed and approved.
• Non-Conformance and CAPA Management: Manage the investigation, root cause analysis, and corrective and preventive action (CAPA) processes for non-conformances and deviations.
• Training & Development: Develop and deliver quality-related training programs to ensure staff compliance with QMS and quality procedures.
• Risk Management: Implement risk management processes to identify and mitigate quality risks, ensuring proactive quality assurance throughout the product lifecycle.
• Supplier Quality Management: Implement, lead and improve supplier quality processes, partner with suppliers for continual improvement, issue and resolve SCARs and ensure quality of supply chain.
• Reporting & Metrics: Track and report on key quality metrics (e.g., defect rates, audit results, CAPA status) and provide insights to senior leadership on quality performance.
• Cross-Department Collaboration: Work closely with departments such as production, engineering, and customer service to ensure that quality standards are met across all organizational functions.
• Customer Complaints Management: Oversee the resolution of customer complaints related to product quality, ensuring timely investigation and resolution to enhance customer satisfaction.

EDUCATION:

Required - Bachelor’s degree in a technical or scientific field.

QUALIFICATIONS:

• Certifications: Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or Six Sigma Black Belt certification is highly desirable.
• Technical Skills: Strong understanding of quality management systems (ISO, AS9100, CSA N299 etc.), statistical process control, and other quality assurance methodologies.
• Leadership Skills: Proven ability to lead, mentor, and motivate a team while fostering a culture of quality and continuous improvement.
• Communication: Excellent written and verbal communication skills, with the ability to present data and findings to senior management and customers.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on root cause analysis and corrective actions.
• Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), as well as quality management software and ERP systems.

CERTIFICATIONS:

• Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or similar qualifications are highly desirable.
• Lean, Six Sigma, or other continuous improvement certifications are a plus.

EXPERIENCE:

• Minimum of 5 years of experience in quality systems management, preferably in a manufacturing environment.
• Hands-on experience with QMS implementation, ISO standards, and regulatory audits.

SKILLS:

• Strong knowledge of ISO standards and quality concepts
• Excellent problem-solving skills and the ability to lead root cause analysis and CAPA processes.
• Strong leadership and team management skills with a focus on coaching and mentoring.
• Proficiency in quality management software and tools (e.g., ERP systems, QMS software).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively under pressure and meet deadlines.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $80,000