What are the responsibilities and job description for the Administrative Services Coordinator II position at Thermo Fisher Scientific?
Work Schedule
First Shift (Days)
Environmental Conditions
Office
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Located in Agawam, Massachusetts, join our team as we support distribution within the Customer Channels Group.
Discover Impactful Work:
Provide administrative support to the distribution operations while serving as a key liaison between distribution, customers, vendors, sales, and customer service. This role provides an opportunity to collaborate with all necessary departments and outside vendors to resolve distribution issues while enhancing standard and ad hoc processes helping to ensure a smooth operation behind the scenes.
A Day in the Life:
To perform optimally, satisfactorily complete each essential duty associated with the role including but not limited to collaborating professionally with members of the team or department to ensure customer satisfaction, show proficiency in aspects of customer service and distribution operations and follow standard operating procedures.
Education and Experience:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
First Shift (Days)
Environmental Conditions
Office
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Located in Agawam, Massachusetts, join our team as we support distribution within the Customer Channels Group.
Discover Impactful Work:
Provide administrative support to the distribution operations while serving as a key liaison between distribution, customers, vendors, sales, and customer service. This role provides an opportunity to collaborate with all necessary departments and outside vendors to resolve distribution issues while enhancing standard and ad hoc processes helping to ensure a smooth operation behind the scenes.
A Day in the Life:
- Receiving, prioritizing, and directing warehouse phone calls, e-mails, and voice messaging pertaining to customer issues and order inquiries.
- Occasionally communicate with local carriers to discuss freight claims and initiate process of recovery for inbound and outbound freight claims.
- Respond to inquiries on customer orders and supplier shipments in the Warehouse Management and inventory control systems.
- Provide Safety Data Sheets (SDS) and Certificate of Analysis (C of A) as requested.
- Update, assist with and cancel orders when required from the customer order pool and run recovery reports as needed.
- General administrative duties such as filing, faxing, answering phones, preparing correspondence, ordering supplies and assisting with planning site functions.
- Assist in the process of onboarding new employees and in the training of other Logistics Support Representatives as needed.
- Perform additional duties and responsibilities in support of the operation as the need arises.
To perform optimally, satisfactorily complete each essential duty associated with the role including but not limited to collaborating professionally with members of the team or department to ensure customer satisfaction, show proficiency in aspects of customer service and distribution operations and follow standard operating procedures.
Education and Experience:
- A High School Diploma or GED
- Experience in a warehouse environment is preferred.
- Customer service or customer facing experience.
- Proficiency with computers, Warehouse Management Systems (WMS) and email.
- The ability to maintain a high level of accuracy, attention to detail and provide consistent results.
- Work independently and apply problem-solving abilities to issues that arise.
- Ability to stand for long periods and regularly move around department is often required. Frequent walking, stooping, bending, and reaching may also be required.
- Regular, reliable, and predictable attendance necessary for adequate scheduling and coverage.
- Ability to read and write in English.
- Ability to lift, carry, pull, and push between 40 and 70 pounds frequently.
- Demonstrate the Thermo Fisher values of Integrity, Intensity, Innovation, and Involvement.
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
