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Service Advisor/Administrative Assistant

Thermo King Northeast
Buffalo, NY Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 4/27/2025

Thermo King Northeast currently has a full-time Service Advisor / Administrative Assistant opening at our West Seneca, NY shop.

Thermo King Northeast is the Northeast's #1 Thermo King dealer and service center with 5 locations in MA, CT, ME & NY. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts. Learn more about us at www.tkne.com.

What We Offer :

  • Family-oriented culture & team environment
  • Promotion opportunities - we promote from within
  • Medical & dental insurance
  • Life insurance
  • 401k plan with company match
  • Flexible spending account
  • Flexible scheduling options
  • Paid time off
  • Uniform & boot program
  • Paid training
  • Certification reimbursement
  • Factory training
  • Modern, clean, bright & well heated shop
  • Employee referral bonus

Primary Responsibilities :

  • Greet all walk-in customers at service counter
  • Respond to customer calls and facilitate the scheduling of their work into the shop.
  • Ensure customers are regularly updated on the progress of work and provided with an estimated completion date and time.
  • Prepare service quotes, estimates, and repair orders for customer approval.
  • Coordinate with the service manager to schedule technician jobs.
  • Generate billing statements for customers as needed
  • Maintain a clean and safe work environment
  • Process customer payments
  • Manage and organize office files, documents, and records
  • Provide general administrative support to team members as needed.
  • Position Requirements :

  • Minimum of 2 years of experience as a service advisor or service writer within a dealership environment
  • Proficient in verbal and written communication with customers, employees, and management
  • Proficient with dealership business systems and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Experience with Procede Software (DMS) is a plus
  • Proficiency in basic Accounts Receivable (AR) and Accounts Payable (AP) skills is highly desirable.
  • Demonstrates a strong work ethic and is committed to working additional hours when necessary
  • Detail-oriented and capable of working independently
  • Normal shift hours are Monday to Friday, from 11 : 30 AM to 8 : 00 PM
  • Questions? Call / text Frank at (781) 770-9173 or frank.vardaro@dattco.com.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.

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