What are the responsibilities and job description for the Sales Exempt Support position at Thermo King?
Overview
Thermo King of Dallas is Now Hiring a Sales Exempt Support at 3323 Jane Lane, Dallas TX 75247. Provide office support by implementing administrative systems, procedures, and policies, and monitoring administrative projects.
Responsibilities
- Coordinate all incoming phone calls, messages, and emails to the correct sales personnel.
- Supports Sales and Field Sales Representatives in managing and growing select accounts.
- Supports set-up of new accounts as directed, as it relates to setting-up inventory management mechanisms and facilitating initial customer site organization.
- Educates assigned accounts as directed, notifying customer of changes / improvements to value proposition (e.g., specials, new products).
- Ensure timely and accurate invoicing and processing of sales tickets to maintain financial integrity and customer satisfaction.
- Assists in retaining and growing accounts.
- Delivers technical support to customers in the assigned territory as directed by Sales and Field Sales Representatives.
- Proactively identifies customer-specific operational improvement opportunities.
- Provides guidance on how to apply product(s)
- Conducts product demonstrations and safety seminars.
- Provides documentation of cost savings
- Delivers commercial services to customer in assigned territory as directed by Sales Managers and Field Sales Representatives.
- Receives simple order requests.
- Provides order status.
- Interacts with other departments critical to customer service and product delivery and assists all departments as needed to improve efficiency of the organization.
Qualifications
Competencies:
- To perform the job successfully, an individual should demonstrate the following competencies:
- Demonstrates quality work through accuracy, thoroughness, and attention to detail.
- Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
- Strives to continuously build knowledge and skills and share expertise with others.
- Commitment to a standard of excellence in customer service.
- Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
- Exhibits superior dependability by consistently arriving to work on time and as scheduled.
- Contributes to building a positive team environment through commitment, respect, and communication.
- Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
- Shows organizational support by consistently following policy and procedures.
- Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM)
Education/Experience:
- Associates degree or Bachelor’s degree is preferred, high school diploma or GED is required.
- A minimum of 3 (three) years of previous job experience with customer service or sales support experience; industry related experience is preferred.
- Prefer candidates with experience effectively handling customers and communicating with multiple departments.
