What are the responsibilities and job description for the Head of Accounts position at Thesis?
Reports to: Chief Operations Officer
Classification: Exempt, Full Time
WHO WE ARE
We are Thesis. Proudly headquartered in Portland, OR, while serving clients globally for over 20 years. Thesis is a creative agency that drives business success through marketing across technology, strategy and operations.
THE JOB
The Head of Accounts is an exceptional and inspirational leader with a proven track record in managing and scaling teams for success while handling the ever-evolving nature of client relationships. You are responsible for the overall quality of service and the financial success across all client partnerships within your group. You will support your team of Directors in leading their disciplines within the agency. You’ll ensure teams are set up for success in understanding the goals, direction and values of our agency. You’ll work in partnership with other agency senior leaders, leveling up issues and driving solutions. You’ll establish and maintain relationships with key client stakeholders to understand client sentiment and ensure satisfaction, as well as drive the future of the account in tandem with clients’ business priorities. You’ll support Directors to perform analysis of account growth opportunities as well as threats to the business. You’ll be the liaison for the Thesis Executive Team, keeping them apprised of financial, partnership and team health while translating the vision and direction for the agency across the teams, the agency and our clients.
AS A PERSON, YOU ARE:
An accomplished leader and strategic partner. You have an intimate understanding of external stakeholders and internal business operations, and use this expertise to chart the path forward.
A proven growth driver with a deep understanding of the industry and various business models.
A big-picture thinker who leads with an intimate awareness of client relationships, client opportunities, and the agency’s business goals. You make informed and precise decisions to ensure our business remains successful.
Tactful. You excel in building healthy, successful relationships with fellow leaders and clients alike. You expertly navigate hard situations with the health of our business guiding your decision making.
An experienced leader and collaborator. You employ your past experiences to effectively guide and inspire, empowering a cross-functional team to recognize need and proactively solve.
An expert negotiator. You are experienced and successful at anticipating and proactively solving challenges through data-informed action and remain composed, assured, and effective under pressure.
Steady. You manage and resolve conflicts and challenges through proactive feedback, kind conversation, and problem solving. You navigate and balance the needs of the business, and the needs of your stakeholders.
Perceptive. You can read a room and stay one step ahead of potential risks and opportunities — all whilst cultivating and upholding critical relationships.
IN THIS ROLE, YOU WILL:
Lead by example, modeling our values and making them visible in your daily actions and interactions.
Communicate and motivate with the willingness to have candid conversations that drive excellence.
Inspire partnership and trust, fiercely supporting and encouraging your team to bring out the best in others and creating a culture of feedback to bring out the best in you.
Oversee $10M budgets, approving statements of work (SOWs) and providing detailed and accurate insights and action plans on account health to Senior and Executive Leadership.
Drive profitable growth and client satisfaction across all business, and further expand the work into new areas to broaden our service mix.
Be a compelling storyteller, clearly and confidently communicating and aligning all parties’ objectives.
Develop strategic priorities and business opportunities and communicate them to the agency and group leadership.
Inspire, manage, and mentor the Account Services team, encouraging career growth based on key performance indicators. Structure the department for scalability and optimize employee skill sets.
Activate business growth plans by motivating group and account leadership. Keep a constant pulse on individual and collective account profitability, guiding change where necessary. Lead teams in identifying areas of improvement, facilitating strategic planning cross-functionally, and pitching enhancements to appropriate client stakeholders. Encourage and assess new ways of working and associated revenue streams.
Collaborate with senior leadership to drive the direction of the agency with a dedicated focus on planning and execution of agency Objectives and Key Results.
Establish relationships with key accounts and influencers, regularly monitor client health, and lead crisis management as necessary.
AS FOR EXPERIENCE, YOU NEED:
12 years experience owning large/enterprise-level client relationships in a digital agency environment and/or in a large/enterprise corporate setting with advanced experience in client partnerships.
8 years experience leading and managing teams with honed insight into effective resourcing and professional development practices.
Accomplished business driver with demonstrated ability to identify and win new business opportunities with a strong record of client engagement and retention.
Extensive experience in digital marketing strategy with an acute understanding of digital deliverables, marketing channels, and stakeholders’ benefit from growing their digital presence. You remain current on best practices within applicable platforms to inform process improvements.
Exemplary track record of leading by example and coaching others with positive, constructive feedback. You respectfully interact with all levels of leadership and contributors, understanding and valuing cultural differences.
Intermediate to advanced knowledge of Airtable or similar experience required. Understanding of creative platforms and tools such as Adobe Creative Suite or Figma is a plus.
Outstanding multitasking skills with the ability to work on a variety of projects across multiple clients within various constraints.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.
Using standard office equipment, computers, and related technology.
Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
Bending, reaching, lifting, pushing, and pulling up to 25 pounds.
Travel is anticipated for this role.
Thesis operates using a flexible hybrid model, work occurs remotely two days/week and in the office three days/week.
As a proud B-Corp, Thesis prioritizes candidates based in the Portland Metro area to allow for a hybrid working set-up in our beautiful office in NW Portland.
EEO STATEMENT
Workplace equity is not a single checkbox.
It's a vital way of thinking, working, and moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth projects, and workplace programs — because our agency, our work, and our society are better when diverse perspectives come together.
Thesis is committed to the full inclusion of all qualified individuals. As part of this commitment, Thesis will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Thesis Human Resources as HR@Thesis.Agency for more information.
VALUES
Be Lean, Take Action: We believe in thinking big, rolling up our sleeves, and getting the job done. And while we love a good plan, we believe in using process as an engine, not a brake.
Say What You Mean, Mean What You Say: We’re all here to learn, grow, and evolve together, which requires connecting, conflicting, and embracing. Honesty and ideas are welcome; ego is not.
Show Up Fully: We invite you to bring your whole self to work — your perspective, cultural background, lived experiences — while creating room for others’ strengths to complement your own. What makes you remarkable is welcome at Thesis.
ENCOURAGEMENT
Above all, be hungry to learn and grow beyond this job description.
Research shows that women and people of color often only apply for jobs if they meet 100% of the qualifications. We understand experience can manifest in different ways, and we want to hear about it.
We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. So, please don’t hesitate to apply. We’d love to hear from you.
