Desktop Support Manager

You Will Get To:
Lead end-user services and technical infrastructure and operations including servers, back-office apps, storage, backup and data centers. As the leader you will manage overall team performance, provide constructive feedback (coaching/mentoring), conduct performance reviews, and hire as appropriate. You will be expected to make business presentations to leadership.

• Lead a team providing Tier II deskside support. Constantly evaluate emerging user needs and proactively address them in future lifecycle plans that will cover hardware, software, vendor selection, installation, integration, set-up, and testing.

• Lead a team deploying, installing, and upgrading desktops, servers, storage/backup devices and network/telecom systems

• Maintain required reliability and availability of all systems under your leadership

• Contribute to the overall IT strategy to meet business needs.

The Well-Qualified Candidate Will Have:

• Bachelor s Degree.
• 5 years supporting a 24x7, multi-site operations support environment, including 3 years of true leadership in the same
• Experience with Mergers and Acquisitions (M&A) infrastructure, along with a strong understanding of networking technologies (such as routers, firewalls, etc), WAN/LAN implementation, storage and backup tech. Proficiency in MS Back Office products (including Systems Centre suite, Windows OS, AD, etc), system lifecycle management, and infrastructure planning and operations.
• Skilled at collaborating with different teams within an organization, bringing groups together to work towards a unified goal.
• Excellent English, both written and verbal
• Successful experience managing a budget and expenses
• Experience reviewing contracts