Ecommerce Associate | DERMSTORE

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Life at THG Beauty: We’re home to market-leading websites like Lookfantastic, Dermstore & Cult Beauty – all of which are loved and trusted by millions of fans worldwide. We are also proud to have a portfolio of premium brands including the likes of Biossance, Perricone MD, ESPA, Ameliorate and Christophe Robin. We partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team!

Why be an Ecommerce Associate at THG - Dermstore?

The Ecommerce Associate will support the monitoring and optimization of performance to achieve sales and profit goals, aligned with the growth strategy and brand identity of the assigned US beauty website. Reporting to the VP of Ecommerce, this role is responsible for tracking key metrics, implementing strategies, and driving overall site performance.

As an Ecommerce Associate, you'll:

Business Strategy

• Work cross functionally across the business to drive continual improvements in AOV, conversion, and bounce rate on site to reduce barriers to buying online
• Optimizing the customer onsite journey from landing on the website to checkout, and all funnels in between
• Ensure all key trading moments are well planned and executed with a 360-market activation plan, clearly phased targets by day, site, channel and brand that have been collaboratively produced with buying and marketing functions
• Collaborate with cross functional teams to ensure product availability and visibility on site, drive site traffic, optimize customer journey, and align creative assets with brand guidelines
• Work with central teams to identify new projects to drive efficiencies and improvements across the territory
• Identify competitors and their activity, make reactive decisions based on the information
  
  

Reporting

• Use our in-house data and technology platform to share valuable insights on customer behavior and trends to inform decisions across the wider team
• Regular reporting of KPI performance, special promotions, and actively drive improvements in any underperforming areas
• Ad hoc analysis projects to support business strategy
  
  

Measurable KPI’s

Primary

• Gross Sales vs Target
• Gross Profit vs Target
• Conversion vs Target
• AOV vs Target
• Bounce rate
  

Secondary

• Traffic vs Target, vs LY
• Net Profit vs Target, vs LY
• Order Frequency
• New customer mix
  

What skills & experience do I need for this role?

• Ability to collaborate across functions with all team members
• Ability to prioritize and structure work in an organized fashion
• Strong financial and analytical ability
• Excellent communicator, problem-solver and critical thinker
• Systems- excel, google analytics, ecommerce platform system knowledge is a plus
• Driven and goal oriented
• Pro-active and positive ‘can do’ attitude
• Detail-oriented and organized
• Collaborative
• Initiative- able to think outside of the box
• Passionate and influential- can bring others along on a shared mission and journey
• Organized
• Can work effectively in a fast-paced environment
  
  

What's in it for me?

• Salary: $67,500 - $72,500
• Hybrid work schedule: 3 days in-office; 2 day WFH
• Office Location: New York City (Financial District)
• Medical, Dental, Vision plans
• 401K matched up to 5%
• Generous PTO (Paid Time Off)
• Short and long-term disability
• Summer Fridays (early end time)
• Exclusive employee discounts on THG Brands
• Many more...
  
  

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.