What are the responsibilities and job description for the Customer Experience Coordinator position at Thiel Automotive Group?
## Job Overview
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. This role involves interacting with customers to address inquiries efficiently.
## Duties
- Communicate with customers via phone, email, and chat to provide information about products and services
- Utilize project management tools to track customer interactions and ensure timely resolution of inquiries
- Collaborate with internal teams to address customer needs effectively
- Maintain a high level of professionalism and empathy in all customer interactions
## Qualifications
- Experience in customer service or a related field is a plus
- Understanding of customer relationship management principles
- Excellent communication skills both verbal and written
- Proficiency in ELEAD or similar CRM software is a plus
- Spanish as a second language is required.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Cathedral City, CA 92234 (Preferred)
Work Location: In person
Salary : $18 - $20