What are the responsibilities and job description for the Customer Experience Leader position at Think Big New York Inc?
Company Overview: We are the world's largest junk removal company! Southwind, owners of 1-800-Got-Junk? is Committed to excellence in customer service and employee satisfaction and we're expanding across 50 US locations.
Looking for an exciting outdoor and hands-on career in New York City? Join 1-800-GOT-JUNK? in Queens as a Customer Experience Leader!
Position: Customer Experience Leader
Location: Queens, NY
Pay Range: $20-$28 pr/hr (includes $16.50 base, profit share & tips)
Objective: As a Customer Experience Leader, you’ll play a vital role in delivering exceptional customer experiences and driving our sales efforts. No experience? No problem—we provide comprehensive training!
What We’re Looking For:
- Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
- Customer-Centric: Friendly and personable, dedicated to delivering outstanding service.
- Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.
- Dependable: Reliable and hardworking, positively contributing to our team culture.
- Strong Communicator: Excellent problem-solving skills and organizational abilities.
Responsibilities:
- Deliver Exceptional Service: WOW our customers with your positive attitude and outstanding service.
- Drive and Load Trucks Safely: Work with your team members to ensure efficient and safe truck operations.
- Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.
- Sales Advocacy: Represent our brand professionally and provide accurate estimates to customers.
- Commit to Safety: Adhere to safety protocols and maintain a professional appearance in uniform.
Qualifications:
- Age Requirement: Must be at least 23 years old.
- Driver’s License: Valid standard driver’s license required. (3 year fairly clean driver license)
- Experience: Previous customer service, labor, or sales experience preferred.
- Physical Capability: Ability to lift up to 50 lbs. repeatedly.
- Relevant Experience: Experience in delivery, warehouse, moving, or general labor is a plus.
Why Us?
At Southwind, we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity, collaboration, and continuous improvement.
- Experience a fun, fast-paced workday filled with diverse tasks and challenges.
- Competitive compensation and performance-based bonuses
- Recognized for "Best Places to Work" and "Fast 50 Company".
- Comprehensive benefits package, including health insurance and retirement plans.
This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.
Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.
Salary : $20 - $28
