Demo
Salary Resume Critique Job Openings

Salesforce Consultant

Think Systems, Inc.
Washington, DC Temporary
POSTED ON 4/5/2025
AVAILABLE BEFORE 5/5/2025

Salesforce Consultant

100% Remote

Position Overview :

We are seeking a highly skilled Salesforce Consultant to support the robust Salesforce platform developed for HUD Central's Contact Center. This enterprise-level contact center, with over 120 representatives handling calls, serves as the "front door" for all offices under the FHA / HUD umbrella. The successful candidate will bring a strategic vision and technical expertise to enhance the platform, build out new features, and integrate advanced Salesforce capabilities, including AI and chatbots.

Job Details :

  • Location : 100% Remote (Proximity to Washington, D.C. is a plus)
  • Duration : 6 month contract to hire
  • Clearance Requirements : U.S. Citizen; GSA and HUD Public Trust clearance (requires good financial history, clean criminal record, and drug test)

Key Responsibilities :

  • Strategic Leadership (70%)

    • Define and guide the strategic direction of the Salesforce platform.

  • Communicate with clients to evaluate requests and identify feasible solutions.
  • Provide leadership to a team of six developers, ensuring effective implementation and alignment with HUD's objectives.
  • Delivery (30%)

    • Contribute to platform development, including coding and sprint activities.

  • Deliver features such as chatbots and AI capabilities, expanding the platform's functionality.

    • Qualifications :

  • Must-Haves :

    • Bachelor's degree with 8 years of experience (6 years with a Master's degree).

  • Excellent written and verbal communication skills.
  • Strong expertise in Salesforce Contact Center Operations and Architecture (Salesforce Architect Certification required).
  • Knowledge of contact center processes, including KPIs, call delivery technologies, and call recording systems.
  • Proven experience in federal environments, particularly within large Salesforce platforms (e.g., VA call centers).
  • Ability to identify and implement AI capabilities within Salesforce.

    • Plusses :

  • Experience with Salesforce AI, chatbots, and emerging technologies.

    • Equal Opportunity Employer, including disability and protected veteran status

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Salesforce Consultant?

    Sign up to receive alerts about other jobs on the Salesforce Consultant career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $81,500 - $98,119
    Income Estimation: 
    $93,716 - $124,745
    Income Estimation: 
    $118,976 - $146,289
    Income Estimation: 
    $112,672 - $149,113
    Income Estimation: 
    $98,475 - $115,895
    Income Estimation: 
    $64,991 - $92,986
    Income Estimation: 
    $88,886 - $130,525
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Salesforce Consultant jobs in the Washington, DC area that may be a better fit.

    Salesforce Consultant

    Think Consulting, Washington, DC

    Salesforce Consultant (Functional Consultant)

    TECHNOMILE LLC, Mc Lean, VA

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!