Database Specialist

Description

ABOUT THINKERY

Thinkery is where children and their families come to enjoy play-based, inquiry-rich, hands-on learning experiences. As a trusted children’s museum, community and learning hub, and educational leader, we believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for all children, regardless of means, to develop problem-solving skills, critical thinking, and curiosity about the world around them.

At the Thinkery Meredith Learning Lab located in Mueller, we proudly offer innovative, interactive museum exhibits and activities and early childhood education through our Little Thinkers Preschool, and led by our STEAM Learning Institute, we provide research-backed, community-based professional development programs and trainings for educators- all cultivating a love of learning and encouraging exploration and understanding of the many facets of STEAM and its ability to inspire confident, creative thinkers.

About The Position

The Database Specialist is a key member of Thinkery's Guest Services team and is responsible for assisting with management of Thinkery's database, Tessitura. This individual reports to the Guest Services Manager and will work closely with colleagues across the organization to ensure the impact of Thinkery's CRM/database and data health. The Database Specialist is responsible for accuracy, efficiency, and retrieval of database records in Thinkery's CRM impacting Guest Services, Advancement, STEAM Learning Institute, and business operations.

Essential Functions

• Create and ensure readiness of all tickets for museum general admission, programs, camps, special events, and other ticketed experiences across our locations.
• Remain available and on-call during scheduled work hours to assist Guest Services team members with Tessitura, ticketing, and the database. Monitor day-to-day usage of database system.
• Troubleshoot the database system to identify errors and provide fixes or coordinate with IT / Tessitura Support partners for elevated issues.
• Provide technical assistance and support for database systems, including addressing database related queries from staff and customers.
• Work across teams to develop technical solutions for problems related to database system and processes.
• Support the People team in the development of training programs for staff on the usage of the database system.
• Perform regular data auditing to maintain integrity of the database for accuracy and efficiency.
• Configure and pull data reports for key metrics at regularly scheduled intervals such as weekly, monthly, quarterly.
• Maintain user access and permission levels for database segments.
• Evaluate organizational database systems and recommend process improvements.
• Perform administrative duties such as preparing one-off reports, meeting minutes and other project files.
  
  

Requirements

KNOWLEDGE, SKILLS & ABILITIES

• Proficiency with the customer relationship management (CRM) system Tessitura, or 2 years of experience with another major CRM fundraising database and major ticketing database, including data maintenance, reports and analysis, and data configuration
• Experience with and general working knowledge of HTML and SQL
• Proficiency with the Microsoft Suite and Adobe Acrobat in a Windows environment
• Experience with project management processes (i.e. Scrum, Agile) and tools, such as Monday
• Proficiency in collaboration and communication across multiple departments, projects, and stakeholders
  
  

Other Responsibilities

• This is an in-person role, and Thinkery is open 7 days a week, and often on holidays. This role will have expectations of working weekends and holidays.
• Periodic duties outside of the regular schedule may be required during high-volume guest attendance times or systems emergencies and support during ticketed events, including General Admission hours or evening and weekend special events.
• Other duties as assigned
  
  

COMPETENCIES

• Community Focus: Building strong community relationships and delivering community-centric solutions
• Ensures Accountability: Holding self and others accountable to meet commitments
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
  
  

Experience & Education

Required Qualifications:

• High School Diploma
• 2 years’ experience on an operations team
• 2 years’ experience working with Tessitura or other similar databases or CRMs
  
  

Preferred Qualifications

• College credit, bootcamp courses, or related training in computer science, information systems, coding or related fields
• Customer service experience preferred
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is largely inactive. While performing the duties of this job, the employee is required to:

• Operate a computer and standard office equipment efficiently and accurately
• Remain working on the computer for extended periods of time
• Observe and react to the needs of guests, staff, volunteers, and community partners in real-time using written and spoken communication, both in-person and over the phone
• Move throughout the museum as needed to perform job functions or other necessary responsibilities
  
  

Benefits

Thinkery offers competitive and affordable benefits for our full-time staff including options for 100% employer sponsored medical coverage. Our benefits package includes:

• Medical insurance options including HSA, PPO Gold, and PPO Platinum plans
• Affordable dental and vision
• 100% employer sponsored EAP, STD, LTD, AD&D, and Life Insurance
• 2 weeks of paid vacation, 12 days of paid sick leave, and 13 paid holidays each year
• Pet friendly offices
• Family paid leave available
  
  

This job description should not be construed to imply these requirements are the only duties, responsibilities and qualifications for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as required. This job description may be updated as needed.

Thinkery is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. All candidates offered a position will be required to submit to background and reference checks.