IT Project Coordinator

This exciting position will support software, configuration and database releases focusing on system reliability and stability. You will resolve technical issues through debugging, research and other investigative procedures; develop and follow processes to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented; communicate information about known errors and workarounds; release pre-planned communications about the change to all stakeholders; ensure that release controls are documented and well understood by support teams; ensure that a detailed deployment plan has been documented along with a backout plan should anything go wrong during deployment; and, ensure that stakeholders are properly notified and prepared for release. You will also coordinate the change, ensure the environment is stable after change; validate that the product has been correctly packaged before deployment and ensure that all release controls have been satisfied; and, perform root cause analysis for escalated incidents.

Job Details :

• This position requires knowledge and experience with Microsoft products (Excel, Outlook, Word, and Power Point). Excel pivot charts, graphs, formulas.
• Must have experience with Remedy, Notepad , PuTTy, and Sharepoint site maintenance. Strong understanding of product release methodologies (including familiarity with ITIL's Release and Deployment Management process) is required.
• Experience with NMS Client, TMDS ViewClient is a plus.
• Skills in troubleshooting computer system problems, reading and analyzing logs to find root causes of issues, etc. needed.
• Ability to take in information from many different sources and determine how they relate to each other to determine where the problem lies is a must.
• A successful candidate should be able to adjust to multiple demands and shifting priorities, manage a significant workload, work to remove barriers, and push to achieve results.
• Must be self-motivated, possess strong time management skills and work exceptionally well within a team. A successful candidate will also be able to communicate well, verbally and written between different levels of management.

Desired skills :

Salary : $25 - $30