What are the responsibilities and job description for the Technical Support position at Thinkgrow Agricultural Technology?
Our Vision at ThinkGrow is to evolve into one of the key players in the research, development and production of LED horticultural lighting throughout the world. With that, our lights are the first of its kind to provide lighting solutions with the best controllability along with TrolMaster control systems to cover each individual cultivator’s needs, from the home hobbyist to large industrial facilities. We partner with some of the largest names in the cultivation business who stand by who we are and what our products can bring to their company's vision. If you are passionate about innovation and being a part of a forward-thinking company, join us!
Responsibilities
- Handle incoming calls from customers, provide pre-sale support and assistance with product selection
- Provide after-sales support by troubleshooting problems, assisting in installation and warranty / RMA issues
- Receive and respond to daily phone calls, emails and other communication from customers
- Type in data provided from customers into various internal computer systems
- Testing and validation of warranty / returned items
Skills
- High school degree or equivalent, AA/AS preferred
- Bilingual (Spanish /English) is preferred, but not required
- Previous experience with electrical, IT, and horticultural background highly desired
- Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
- Working knowledge of office equipment and computer hardware and peripheral devices
- Good command of English both oral and written and must have EXCELLENT customer service skills
- Great attention to detail
ThinkGrow is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Job Type: Full-time
Salary: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pueblo, CO 81007: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Technical Customer service: 3 year (Preferred)
Work Location: One location
Salary : $18 - $20