What are the responsibilities and job description for the Coordinator position at THINKLATTICE LLC?
Position Description: Job Summary: Coordinators are responsible for managing and coordinating appointments for various
Minimum Requirements:
Physical Requirements:
Work Environment:
valuation services including appraisals, broker price opinions (BPOs), property inspection and condition
Reports (PICRs), and others, ensuring timely fulfillment and delivery of products. Maintains effective
communication with real estate agents, appraisers, clients, homeowners, borrowers or other points of
contact via email and phone. Coordinates with vendors to execute the needs of the client, address
questions and concerns, and resolve issues regarding order accuracy and fulfillment. Role requires
strong customer service and organizational skills, attention to detail, and the ability to multitask in a fast-paced
environment.
Essential Duties and Responsibilities:
- Serves as point of contact for any questions, concerns, or issues regarding the system or orders.
- Reviews assigned group email inboxes and responds as needed to vendors, clients, and/or other points of contact to resolve customer service issues.
- Monitors order management queues in proprietary workflow platforms to ensure order completion within required Service-level Agreement (SLA) time frames.
- Contacts vendors when orders are past due and/or re-assigns orders to another vendor if order is past due or if current vendor is unresponsive.
- Provides clear, consistent and frequent communication to clients and management with updates on order progress, including delays, vendor issues, scheduling issues or other issues through system reporting, email correspondence or phone.
- Enters order data into database accurately and in timely fashion to ensure data integrity.
- Ensure compliance with company policies and procedures, regulatory agencies, and any applicable laws and regulations.
- Performs all other duties as assigned.
Minimum Requirements:
- High School Diploma or GED required; associate's or bachelor's degree in business administration or related field preferred
- Minimum of one (1) year of data entry, customer service, scheduling or administrative roles; experience in the real estate or appraisal industry preferred.
- Strong organizational skills with high attention to detail and accuracy.
- Excellent verbal, written and interpersonal communication skills.
- Strong organizational skills with high attention to detail and accuracy.
- Strong critical thinking and problem-solving skills.
- Proficiency in Microsoft applications, including Outlook, Word, Excel, and OneDrive.
- Ability to type at least 35 words per minute.
- Able to travel locally or nationally by car or plane.
Physical Requirements:
- Able to sit for long periods of time performing sedentary activities.
- Able to use basic office equipment, including copy machine, personal computer, and fax.
- Ability to push, pull, lift up and/or carry up to 20 lbs. of files, supplies, documents, or other related items.
Work Environment:
- This job operates in a professional office environment.
- The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Joining ThinkLattice means being part of a forward-thinking team that values innovation, collaboration, and continuous improvement. We foster a supportive and inclusive work environment where every team member can thrive and grow. We are driven by our mission to make a positive impact every day, and we are looking for talented individuals who share our passion and commitment.
If you are excited about making a difference and being part of a dynamic and inclusive team, ThinkLattice is the place for you.
