Discharge Specialist II

Primary Purpose and Function

Responsible for coordinating the aftercare planning for all IOP, PHP, & RTF patients. Works with THIRA’s patient care team to determine the best coordination of care. Initiates and executes all outside referrals and communications.

Required Qualifications:

· Bachelor’s degree or four (4) years relevant and progressively responsible experience; or equivalent combination of education and experience

· Minimum two (2) years of healthcare administration experience

· Demonstrated competency in the use of Microsoft Office and the ability to use various electronic software programs

· Experience with Electronic Medical Records (EMR) systems and other medical practice software

· Must be able to successfully pass a comprehensive criminal background check (Federal and state)

· Ability to work evenings, nights, weekends & holidays as needed

· Perform all other duties as assigned

Preferred qualifications:

· Prior experience with behavioral and mental health patient discharges

· Prior experience with Kipu and Salesforce

· Prior experience with healthcare marketing and business development

· Experience working in PHP, IOP, or IPU environment(s)

Addendum A: Essential Job Functions and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

· Research and maintain current knowledge of community resources and understanding of referral partners; ensure accuracy of provider contact information, specialties, insurance, and availability

· Initiate set up of aftercare plan; liaise with patient-facing team to support with referral information as needed

· Assist in contacting providers, scheduling pertinent assessments and appointments as it relates to patient’s discharge plan

· Identify patient barriers to care, such as transportation, language, insurance, etc.; coordinate with patient-facing team to refer patients as needed to additional resources

· Attend clinical huddles, present patient information and share progress updates

· Meet with Residential and PHP patients each week of program, as determined by SOPs

· Provide discharge paperwork to patients on their last day of treatment; follow up with patients electronically as needed; ensure outpatient providers receive records following a patient’s discharge from THIRA; Provide resources for unplanned discharges

· Conduct post-discharge check-in with patients, as determined by SOPs

· Document all discharge planning communications; discharge patients from EMR system, Salesforce, and update relevant trackers

· Support and train new Admissions & Discharge team members

· Support Admission & Discharge Manager as needed

Addendum B: General Responsibilities & Expectations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

· Support and maintain policies regarding professional ethics, including appropriate boundaries and client confidentiality; monitor documents according to company and HIPAA policies

· Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel

· Demonstrate awareness and respect for diverse clients and staff

· Adheres to THIRA Health’s compliance standards, Ethics and Code of Conduct Policy and Conflict of Interest Policy

· Attend and actively participate in all required THIRA meetings, trainings, and all other coverage, duties, and special projects as assigned

· Demonstrated ability to exercise discretion and judgement with sensitive and confidential matters, including PII, PHI, and HIPAA requirements

· Demonstrated ability to multi-task

· Demonstrated ability to work in a fast-paced environment with limited supervision

· Maintain focus on THIRA’s core principles, priorities, and patient-centered culture

· Effectively communicate with all levels of staff, visitors, healthcare professionals, marketers, and the public in a professional, sensitive, and interpersonal manner

Work Environment

Work is performed primarily indoors. Lighting is artificial with some natural. Equipment used includes standard office equipment, i.e. computer, telephone, fax machine, copier, printer, and scanner. Physical demands include sitting, walking, standing, bending over, repetitive use of hands, and lifting up to 25lbs. Position requires close contact with all THIRA Health staff and mental health patients. Hours and days can vary within a Saturday through Friday work week.

Performance Assessment Criteria

Performance is evaluated annually via a Performance Evaluation.

· See Addendum A for full Performance Assessment Criteria.

Competency Assessment Criteria

Competency is evaluated annually via a Competency Assessment.

· See Addendum B for full Competency Assessment Criteria.

Acknowledgement

I acknowledge receipt of my Job Description and understand the responsibilities, duties and requirements to perform the position. I am also aware that this position will include any and all (various) duties assigned to ensure the proper functioning of operations in the department. The omission of statements of duties does not exclude them from the position if the work is similar, related, or is determined by the company to be a reasonable assignment to the position.

Job Type: Full-time

Pay: $19.90 - $27.88 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Monday to Friday

Experience:

• healthcare administrative: 2 years (Required)

Ability to Commute:

• Bellevue, WA 98004 (Required)

Ability to Relocate:

• Bellevue, WA 98004: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $28